Telephone Operator

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Telephone Operator for their Hampton by Hilton property in Ras al-Khaimah. The successful candidate will manage guest communications, ensuring accurate message delivery and exemplary customer service. Key responsibilities include responding to inquiries, handling emergencies, and promoting hotel services. Candidates should possess strong communication skills, a positive attitude, and competency in IT. Previous customer service experience is beneficial.

Qualifications

• Positive attitude and strong communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Previous experience in a customer‑focused industry (advantageous).

Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both guests and management.
• Ensure all wake‑up calls take place at the correct time.
• Handle emergency calls immediately and relay comprehensive and accurate information as required.
• Demonstrate a high level of customer service at all times.

Skills

Strong communication skills

Customer service orientation

IT proficiency

Ability to work independently

Job description

Telephone Operator

Job Number: HOT0C6LN

Work Locations

Hampton by Hilton Marjan Island, Marjan Island Boulevard, Marjan Island, Ras Al Khaimah, TBD

Job Description

As a Telephone Operator at Hampton by Hilton Marjan Island, you will accept, deliver, and respond to guest and management messages, inquiries, and emergencies. Using your knowledge of the hotel facilities, services, and local vicinity, you will provide quick and efficient responses, ensuring a positive first impression for all guests.

Responsibilities

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Accept and deliver all messages correctly and promptly for both guests and management.
• Ensure all wake‑up calls take place at the correct time.
• Demonstrate knowledge of all hotel facilities and services and use up‑selling techniques to promote these offerings when appropriate.
• Handle emergency calls immediately and relay comprehensive and accurate information as required.
• Demonstrate a high level of customer service at all times.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Attend appropriate training courses when required.
• Demonstrate knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity.
• Follow company brand standards.
• Assist other departments as necessary.

Qualifications

• Positive attitude and strong communication skills, especially on the telephone.
• Commitment to delivering a high level of customer service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.
• Previous experience in a customer‑focused industry (advantageous).

What It’s Like to Work for Hilton

Hilton is the leading global hospitality company, spanning from luxurious full‑service hotels to mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

EEO Statement

EOE/AA/Disabled/Veterans

Schedule

Full‑time

Brand

Hampton by Hilton

Job Category

Guest Services, Operations, and Front Office