Duty Manager - Front Office - Jumeirah Saadiyat Island

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in the United Arab Emirates is seeking a Duty Manager to oversee day-to-day Front Office operations and ensure exceptional guest experiences. The ideal candidate will have 4-5 years of experience in the luxury hospitality industry and possess strong leadership and team management skills. Responsibilities include supervising staff, coordinating with departments, and ensuring compliance with brand standards. The position offers a competitive tax-free salary in AED, comprehensive healthcare, and various professional development opportunities.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Opportunities for internal mobility

Colleague discounts on food, beverage, and hotel stays

Comprehensive healthcare and life insurance

Paid annual leave

Performance-based incentives

Competitive tax-free salary

Qualifications

• 4-5 years of experience in a similar role in the luxury hospitality industry.

Responsibilities

• Support daily Front Office operations and ensure smooth guest arrivals and departures.
• Act as the main point of contact for guests, handling queries and resolving issues professionally.
• Coordinate closely with Housekeeping, Engineering, and other departments.
• Supervise Front Office team members and provide guidance when needed.
• Ensure compliance with hotel policies and brand standards.
• Assist with reporting and operational follow-up.

Skills

Leadership and team management skills

Microsoft Office programs (Intermediate | Advanced)

Fluency in additional languages

Education

Bachelor's Degree in Hospitality, Business, or relevant field

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco‑conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean‑inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a Duty Manager to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

• Support daily Front Office operations and ensure smooth guest arrivals and departures
• Act as the main point of contact for guests, handling queries and resolving issues professionally
• Coordinate closely with Housekeeping, Engineering, and other departments to ensure service excellence
• Supervise Front Office team members during shifts and provide guidance when needed
• Ensure compliance with hotel policies, procedures, and brand standards
• Assist with reporting, shift handovers, and operational follow‑up

About You

The ideal candidate for this position will have the following experience and qualifications:

• 4-5 years of experience in a similar role in the luxury hospitality industry.
• Bachelor’s Degree In Hospitality, Business, or any other relevant field
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Leadership and team management skills
• Additional language is desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)