Duty Manager - Front Office - Jumeirah Beach Hotel

DUBAI HOLDING; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality group in the United Arab Emirates seeks a Duty Manager for the Front Office Team at Jumeirah Beach Hotel. This role includes supervising operations, conducting inspections, improving service delivery, and managing booking situations. Ideal candidates will have 3 to 5 years of relevant luxury hospitality experience and a Bachelor's degree in Hospitality. The position offers a supportive work environment and competitive tax-free salary in AED.

Benefits

Colleague discounts on food, beverage, and hotel stays worldwide

Comprehensive healthcare and life insurance

Paid annual leave entitlement

Performance-based incentives

Access to Learning & Development programmes

Competitive tax-free salary

Qualifications

• 3 – 5 years of experience in Guest Services/Front Office roles within the luxury hospitality industry.
• Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University.
• Computer literacy with knowledge of MS Office.
• Knowledge of Front office applications.
• Proficient in English or preferred additional language.

Responsibilities

• Supervise property operations, particularly the Front Office, to ensure service standards.
• Conduct room inspections to assess availability and compliance with standards.
• Coordinate activities within designated areas to improve service delivery.
• Attend daily briefings and communication meetings for team alignment.
• Manage booking situations including overbooking scenarios.
• Maintain cleanliness and appearance of lobby and entrance areas.

Skills

3 – 5 years of experience in Guest Services/Front Office

Proficient in English

Computer literacy with knowledge of MS Office

Knowledge of Front office applications

Education

Bachelor’s Degree in Hospitality or relevant field

Job description

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

Jumeirah Beach Hotel:

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for a Duty Manager to join Front Office Team in Jumeirah Beach Hotel. The main duties and responsibilities of this role:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

About You:

• 3 – 5 years of experience in Guest Services/Front Office roles within the luxury hospitality industry.
• Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University.
• Computer literacy with knowledge of MS Office.
• Knowledge of Front office applications.
• Proficient in English or preferred additional language.

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave entitlement.
• Performance-based incentives tailored to your role.
• Competitive tax-free salary paid in UAE Dirhams (AED).