Client Services Manager jobs in United Arab Emirates

We are seeking an experienced Villa Supervisor to oversee the daily operations of a private villa for a prominent UHNWI family in Abu Dhabi. The ideal candidate will be responsible for managing a full household team, ensuring exceptional service standards, and maintaining smooth villa operations. This role requires someone with a strong hospitality background, preferably with butler experience, and accustomed to working in high-expectation UHNWI households. This is a live-in role, managing one villa with a team of staff, and requires a candidate who is organized, firm, proactive, and able to maintain discretion and professionalism at all times.

• Supervise and lead a team of employees including
• Prepare weekly duty rosters and shift schedules
• Ensure all staff deliver high-quality service and maintain discipline and professionalism
• Conduct regular training, performance checks, and task monitoring

• Oversee day-to-day villa functionality, cleanliness, and readiness at all times
• Handle household logistics, procurement requests, and operational coordination
• Manage maintenance schedules and coordinate with contractors and service providers for repairs or planned works

• Act as a butler during VIP meetings, important gatherings, or special family requirements
• Ensure proper service etiquette, guest handling, and protocol aligned with UHNWI expectations

• Enforce villa rules and privacy protocols including
• No staff entry to the family area after a certain time
• When family members visit, only designated staff may access assigned areas
• Maintain discretion, confidentiality, and high sensitivity to family privacy

• Work closely with the family representative and report directly to HR
• Ensure smooth communication between staff and the family
• Support the daily operational needs of an active family with high movement

• Not involved in event planning or organizing—this is handled by third-party providers
• Must be flexible with schedule; one day off weekly (day not fixed)
• Must live within the villa compound as part of the role
• Candidate must have experience managing large teams in private households or luxury hospitality environments

• Minimum 5–8 years experience in UHNWI/VIP household operations
• Prior experience as a Butler, Household Manager, or Villa Supervisor
• Proven experience handling large household teams
• Strong leadership, communication, and organizational skills
• Ability to maintain strict confidentiality and uphold family protocols
• Highly professional, disciplined, and detail-oriented
• Ability to multitask and handle fast-paced family environments
• Preferably single, or married with spouse living outside the UAE
• Willing to work in Abu Dhabi