Valet Supervisor

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a Guest Service Associate to assist guests with inquiries and manage their communications. The ideal candidate will have a Diploma in Tourism or Hospitality Management, with at least one year of relevant experience. Excellent English proficiency is a must, and knowledge of other languages is an advantage. Responsibilities include maintaining relationships with service providers and ensuring proper handling of guest requests. This role offers full-time employment without remote work options.

Qualifications

• Minimum 1 year of relevant experience.
• Ability to speak other languages is an advantage.

Responsibilities

• Assist guests with inquiries both hotel and non-hotel related.
• Maintain good relationships with service providers.
• Manage guests' mails, messages, and courier services.
• Receive telephone calls and take messages for guests.

Skills

Excellent English proficiency

Customer service

Communication

Multilingual

Education

Diploma in Tourism / Hospitality Management

Job description

Responsibilities

• Assist guests with all inquiries both hotel and non-hotel related
• Attend shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events
• Maintain adequate supplies of forms and brochures and ensure that they are presented in line with the hotels operating standards
• Consult Log Book for information/requests left by outgoing shift
• Manage guests mails messages courier services and parcel postage as requested by guests
• Maintain order and security of guests keys and other selected keys kept in Front Office ensuring key issue policy is followed
• Receive telephone calls and take messages for guests who are out

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time