Team Leader - Telecommunications - Jumeirah Beach Hotel

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality firm in the UAE is seeking a Telecommunications Team Leader to oversee operations and lead a dedicated team at Jumeirah Beach Hotel. This role requires exceptional service leadership, up to 2 years of experience in hospitality, and the ability to manage guest arrivals and departures seamlessly. The position offers lucrative benefits including a tax-free salary, comprehensive healthcare, and professional development opportunities in a supportive work environment.

Benefits

Colleague discounts on food and hotel stays

Comprehensive healthcare and life insurance

Paid annual leave

Performance-based incentives

Access to Learning & Development programmes

Qualifications

• Up to 2 years of experience in hospitality, ideally in a leadership role.
• Experience working in a multi-cultural environment.
• Detail oriented and capable of managing operations.

Responsibilities

• Lead and motivate the telecommunications team.
• Ensure exceptional guest service and smooth operations.
• Prepare shift reports and maintain service quality.

Skills

Team leadership

Customer service orientation

Attention to detail

Tools

Property Management System

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave‑like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award‑winning dining experiences.

About the Job

An exciting opportunity has arisen for a Telecommunications Team Leader to join Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Lead and motivate the team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision‑making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

• Up to 2 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone
• Exposure to working with a multi‑cultural team
• Exposure of handling Property Management System.
• Detail orientated

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)