Valet Supervisor

21c Museum Hotels; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Abu Dhabi seeks a Guest Services Associate to assist guests with inquiries and manage their needs. The role entails maintaining relationships with service providers and ensuring guests receive timely service. Applicants should have a Diploma in Tourism or Hospitality, with at least one year of relevant experience and excellent English proficiency. Familiarity with additional languages is advantageous. Join a diverse team dedicated to exceptional customer service.

Qualifications

• Minimum 1 year of relevant experience in hospitality.
• Ability to communicate in additional languages is an advantage.

Responsibilities

• Assist guests with inquiries related to hotel services.
• Maintain good relationships with service providers.
• Manage guests' keys and messages.

Skills

Excellent English proficiency

Customer service skills

Language skills

Education

Diploma in Tourism / Hospitality Management

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Assist guests with all inquiries, both hotel and non-hotel related

• Attend shift briefings to ensure hotel activities and operational requirements are known

• Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date

• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

• Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards

• Consult Log Book for information/requests left by outgoing shift

• Manage guests’ mails, messages, courier services and parcel postage as requested by guests

• Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed

• Receive telephone calls and take messages for guests who are out

Qualifications

• Diploma in Tourism / Hospitality Management

• Minimum 1 year of relevant experience

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.