Concierge Team Lead: Elevate Guest Experiences

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Team Leader for its Concierge department. This role requires a focus on maintaining high service levels, leading the team effectively, and ensuring guest satisfaction. Candidates should have a minimum of two years' experience in a five-star hotel environment and a strong orientation towards customer service. The position promises a dynamic and rewarding work atmosphere where exceptional guest experiences are prioritized.

Benefits

Competitive salary

Career development opportunities

Employee wellness programs

Qualifications

• Minimum 2 years experience in a five-star hotel property in concierge.
• Strong leadership and customer service orientation.
• Efficient computer skills and knowledge in Opera Cloud.

Responsibilities

• Lead the Concierge team to maintain high service levels.
• Handle guest complaints and ensure guest satisfaction.
• Coordinate with staff to deliver exceptional service.

Skills

Customer service orientation

Leadership skills

Problem solving

Communication skills

Organizational skills

Education

Diploma / Degree equivalent Hotel related education

Completed secondary school education

Tools

Opera Cloud

Job description

A leading hospitality group in Dubai is seeking a Team Leader for its Concierge department. This role requires a focus on maintaining high service levels, leading the team effectively, and ensuring guest satisfaction. Candidates should have a minimum of two years' experience in a five-star hotel environment and a strong orientation towards customer service. The position promises a dynamic and rewarding work atmosphere where exceptional guest experiences are prioritized.