Call Center Supervisor jobs in United States

To further develop the air services product in the marketplace through focus on Operations, Finances, Sales, People, Systems, andCulture in adherence to the company’s policy and procedures.

• Review and support with day-to-day quotations
• Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses.
• Have thorough knowledge of the air services product including Breakbulk, Gateway & Pricing knowledge.
• Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
• Take an active role in the transition of new business / updates to existing business.
• Grow department Revenue in line with District budget target and management expectations.
• Be open to implementing new system changes and enhancements into your department.
• Be involved and suggest system / process improvements.
• Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.
• Assist the Manager with key staff with goal setting and monitoring development.
• Support the manager as required and applicable in the following areas :

Proactively work to maintain accounts payment within 30 days.

• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.
• Manage intercompany accounting discrepancies via AJAX report
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all
• employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Qualifications

• Global logistics industry knowledge
• Excellent interpersonal and communication skills
• 4 years of industry specific knowledge
• Graduate of IATA / FIATA introductory course (preferred)

Additional Information

Employee Benefits :

• Paid Vacation, Holiday, Sick Time
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Service Manager • Abu Dhabi, United Arab Emirates