Business jobs in United Arab Emirates

We are seeking a dynamic and results-oriented Transformation and Operational Excellence Director to lead and drive significant improvements within our People and Culture function with a strong emphasis on HRIS and Data Analytics. In this critical role, you will be responsible for developing and executing strategies to optimize HR service delivery, enhance efficiency, and drive a data-driven culture of continuous improvement. You will partner with People and Culture leadership and cross-functional teams to identify opportunities, implement best practices, and leverage technology to transform our People Operations.

• Strategic Leadership: Develop and execute a comprehensive transformation and operational excellence strategy for People Operations and Solutions, aligned with the overall People and Culture and business objectives.

• Process Optimization: Lead the identification, analysis, and redesign of People processes to streamline workflows, eliminate redundancies, and improve efficiency and effectiveness.

• Operational Excellence: Drive a culture of continuous improvement within People & Culture, implementing methodologies such as Lean, Agile, or other best practices to enhance service delivery, quality, and customer satisfaction.

• Technology Enablement: Evaluate, recommend, and implement technology solutions to automate processes, improve data management, and enhance the employee experience.

• Data Analytics: Ensure to design and deliver comprehensive People data analytics solutions to provide actionable insights, support decision-making, and drive People effectiveness.

• Performance Management: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure performance, identify areas for improvement, and track progress against goals.

• Change Management: Lead change management initiatives to ensure successful adoption of new processes, technologies, and organizational changes..

• Stakeholder Management: Collaborate with People partners, CEOs, functional leaders, and other stakeholders to understand their needs, communicate progress, and ensure alignment on transformation initiatives.

• Team Leadership: Build, lead, and develop a high-performing team of operational excellence professionals, fostering a culture of collaboration, innovation, and accountability.

• Project Management: Oversee and manage multiple complex projects related to People Operations / Solutions transformation, ensuring on-time, on-budget delivery of results.

• Compliance and Risk Management: Ensure People Solutions and operations comply with relevant laws, regulations, and company policies, and identify and mitigate potential risks.

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.

• Minimum of 10 years of progressive experience in HR operations, shared services, or process improvement, with a focus on transformation and operational excellence.

• Proven track record of successfully leading and implementing large/mid-scale transformation initiatives in an HR Shared Services environment.

• Deep understanding of HR processes, best practices, HR Data & Analytics, and service delivery models.

• Strong knowledge of HR technology solutions (e.g., HRIS, knowledge/case management systems, workflow automation tools).

• Experience with process improvement methodologies (e.g., Lean, Six Sigma, Agile) and project management frameworks.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.

• Ability to manage multiple priorities, work in a fast-paced environment, and drive results.

• Demonstrated ability to build and develop high-performing teams.

Preferred Qualifications:

• Experience with [Specific HR Technology, e.g., Workday, SAP SuccessFactors, Oracle, ServiceNow].

• Certification in Project and/or Change Management, Lean and Agile methodologies.

• Experience in a global organization

• Experience in Middle East countries employment practices and regulations

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