Director People Transformation & Operations Excellence

Delivery Hero; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading global delivery platform is seeking a dynamic Transformation and Operational Excellence Director in Dubai. This key role involves driving improvements in HR service delivery through data analytics and technology, focusing on operational excellence within People Operations. Ideal candidates will have over 10 years of HR experience and a strong track record in transformation initiatives.

Qualifications

• Minimum of 10 years in HR operations or shared services.
• Experience in leading large/mid-scale transformation initiatives.
• Strong knowledge of HR technology and data analysis.

Responsibilities

• Develop and execute transformation strategies for People Operations.
• Lead process optimization to improve efficiency.
• Oversee change management initiatives across the organization.

Skills

HR Data & Analytics

Process Improvement

Leadership

Change Management

Analytical Skills

Education

Bachelor's degree in Human Resources or Business Administration

Master's degree in related field

Tools

HRIS

Case Management Systems

Workflow Automation Tools

Job description

About the opportunity

We are seeking a dynamic and results-oriented Transformation and Operational Excellence Director to lead and drive significant improvements within our People and Culture function with a strong emphasis on HRIS and Data Analytics. In this critical role, you will be responsible for developing and executing strategies to optimize HR service delivery, enhance efficiency, and drive a data-driven culture of continuous improvement. You will partner with People and Culture leadership and cross-functional teams to identify opportunities, implement best practices, and leverage technology to transform our People Operations.

• Strategic Leadership: Develop and execute a comprehensive transformation and operational excellence strategy for People Operations and Solutions, aligned with the overall People and Culture and business objectives.

• Process Optimization: Lead the identification, analysis, and redesign of People processes to streamline workflows, eliminate redundancies, and improve efficiency and effectiveness.

• Operational Excellence: Drive a culture of continuous improvement within People & Culture, implementing methodologies such as Lean, Agile, or other best practices to enhance service delivery, quality, and customer satisfaction.

• Technology Enablement: Evaluate, recommend, and implement technology solutions to automate processes, improve data management, and enhance the employee experience.

• Data Analytics: Ensure to design and deliver comprehensive People data analytics solutions to provide actionable insights, support decision-making, and drive People effectiveness.

• Performance Management: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to measure performance, identify areas for improvement, and track progress against goals.

• Change Management: Lead change management initiatives to ensure successful adoption of new processes, technologies, and organizational changes..

• Stakeholder Management: Collaborate with People partners, CEOs, functional leaders, and other stakeholders to understand their needs, communicate progress, and ensure alignment on transformation initiatives.

• Team Leadership: Build, lead, and develop a high-performing team of operational excellence professionals, fostering a culture of collaboration, innovation, and accountability.

• Project Management: Oversee and manage multiple complex projects related to People Operations / Solutions transformation, ensuring on-time, on-budget delivery of results.

• Compliance and Risk Management: Ensure People Solutions and operations comply with relevant laws, regulations, and company policies, and identify and mitigate potential risks.

What you need to be successful

• Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.

• Minimum of 10 years of progressive experience in HR operations, shared services, or process improvement, with a focus on transformation and operational excellence.

• Proven track record of successfully leading and implementing large/mid-scale transformation initiatives in an HR Shared Services environment.

• Deep understanding of HR processes, best practices, HR Data & Analytics, and service delivery models.

• Strong knowledge of HR technology solutions (e.g., HRIS, knowledge/case management systems, workflow automation tools).

• Experience with process improvement methodologies (e.g., Lean, Six Sigma, Agile) and project management frameworks.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.

• Ability to manage multiple priorities, work in a fast-paced environment, and drive results.

• Demonstrated ability to build and develop high-performing teams.

Preferred Qualifications:

• Experience with [Specific HR Technology, e.g., Workday, SAP SuccessFactors, Oracle, ServiceNow].

• Certification in Project and/or Change Management, Lean and Agile methodologies.

• Experience in a global organization

• Experience in Middle East countries employment practices and regulations

Who we are

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.