Administrative Assistant à Émirats arabes unis

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• Guest Communication
  
  
  
  • Answer incoming calls promptly and professionally, providing accurate information about resort services, amenities, and local attractions.
  
  
  • Handle guest inquiries, requests, and complaints with a courteous and helpful attitude.
  
  
  • Coordinate wake-up calls, messages, and other personalized guest services.
  
  
  
  


• Reservation Assistance
  
  
  
  • Assist guests in making dining, spa, or activity reservations and provide guidance on resort facilities.
  
  
  • Accurately process and confirm room reservations, ensuring proper documentation.
  
  
  
  


• Internal Coordination
  
  
  
  • Relay messages and connect calls between guests and internal departments, such as housekeeping, maintenance, or room service.
  
  
  • Work closely with front desk and concierge teams to ensure smooth communication and service delivery.
  
  
  
  


• Record Keeping and Reporting
  
  
  
  • Maintain logs of calls, requests, and complaints, ensuring accurate and detailed records.
  
  
  • Escalate unresolved issues to the appropriate department or supervisor.
  
  
  
  


• Operational Support
  
  
  
  • Monitor and update the internal communication system, ensuring all team members are informed of important updates.
  
  
  • Assist in emergencies by providing clear communication to both guests and staff, following safety protocols.
  
  
  
  


• Guest Satisfaction
  
  
  
  • Uphold the resort's standards of excellence in guest service by ensuring all interactions leave a positive and lasting impression.
  
  
  • Actively seek feedback and suggestions from guests to improve telephone services.
  
  
  
  

• High school diploma or equivalent; additional hospitality training is a plus.


• Prior experience in a similar role or customer service is preferred.


• Excellent verbal communication skills in English (additional languages are an advantage).


• Proficiency in using telephone systems, booking software, and Microsoft Office Suite.


• Strong multitasking abilities and attention to detail.


• Friendly, professional, and patient demeanor, with a commitment to exceptional guest service.