Admin Assistant jobs in United Arab Emirates
Dubai Junior Accountant — Start Your Finance Career
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Dubai Junior Accountant — Start Your Finance Career
Avid Marine L.L.C
Dubai-Based Executive Assistant to C-Suite Leaders
Power and Sun Solar Equipments Trading L.L.C
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Hilton Worldwide, Inc.
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Salve.Inno Consulting
Telephone Operator
Job summary
A global hospitality leader in Dubai is seeking a Telephone Operator to handle incoming and outgoing calls, assist guests, and ensure excellent customer service. The ideal candidate should have excellent communication skills, the ability to multitask, and previous experience in a customer service role. Join a diverse and vibrant team dedicated to providing outstanding guest experiences.
Qualifications
- Previous experience in a customer service role or as a telephone operator is preferred.
- Ability to remain calm under pressure.
Responsibilities
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate department or individual.
- Take and relay messages accurately.
- Provide information to guests regarding hotel services.
- Process room service orders and other guest requests.
Skills
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate department or individual.
- Take and relay messages accurately.
- Provide information to guests regarding hotel services, facilities, and local attractions.
- Process room service orders, wake-up calls, and other guest requests.
- Assist with making reservations and bookings.
- Maintain a log of incoming and outgoing calls.
- Excellent communication skills and a friendly demeanour.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
- Knowledge of hotel services and facilities.
- Proficiency in using telephone systems and basic computer skills.
- Previous experience in a customer service role or as a telephone operator is preferred
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.