Help Desk Analyst jobs in South Africa
IT Helpdesk Analyst - Level 1 Support & Growth
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IT Helpdesk Analyst - Level 1 Support & Growth
Job summary
A leading authority in free zone management in Dubai is looking for a Service Desk Analyst to provide Level 1 IT support. You will manage support requests via phone, email, and in-person, handle basic IT issues, and assist in ticket management. Ideal candidates should have diagnostic skills in Windows and macOS, knowledge of Microsoft 365, and familiarity with ITSM platforms. This role includes various benefits like annual leave, medical insurance, and opportunities for personal and professional growth.
Benefits
Qualifications
- Strong diagnostic skills for basic IT issues across Windows and macOS environments.
- Understanding of Microsoft 365 apps and services.
- Familiarity with network connectivity principles (Wi-Fi, VPN, LAN).
- Working knowledge of ITSM platforms and service desk ticketing tools.
- ITIL v4 Foundation knowledge or orientation.
Responsibilities
- Manage Level 1 technical support via phone, email, and walk-in channels.
- Provide initial triage and analysis of support requests.
- Act as operational support for Senior Service Desk Analysts.
- Clearly communicate technical information to users of varying knowledge.
- Accurately document all user interactions in the ticketing system.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.