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Help Desk Analyst jobs in South Africa

IT Helpdesk Analyst - Level 1 Support & Growth

International Free Zone Authority AG | IFZA Global

Dubai
On-site
AED 60,000 - 120,000
16 days ago
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Arabic-speaking IT Help Desk Support Specialist

Parker Consult

Dubai
On-site
AED 60,000 - 120,000
Today
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Business Consultant

Tasees we esdar

Dubai
On-site
AED 120,000 - 200,000
Today
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Enterprise Effectiveness Manager - Emiratisation (In-house Management Consultant)

Emirates Airlines - Other locations

Dubai
On-site
AED 120,000 - 200,000
Today
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Executive - Service Desk

Core42

Abu Dhabi
On-site
AED 120,000 - 200,000
Today
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Helpdesk & Scheduling Support Specialist

Nexserve General Maintenance

Abu Dhabi
On-site
AED 60,000 - 120,000
Yesterday
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Helpdesk Operator

Nexserve General Maintenance

Abu Dhabi
On-site
AED 60,000 - 120,000
Yesterday
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IT Helpdesk Specialist — First‑Line Support & SLA Monitor

Dicetek LLC

Sharjah
On-site
AED 60,000 - 120,000
2 days ago
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Business Consultant

IIQAF

Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Delivery & Customer Experience Coordinator

Klekktic

Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Service Desk Analyst (Level 1) Arabic + English Speakers

Endava

Fujairah Emirate
On-site
AED 60,000 - 120,000
4 days ago
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Senior ServiceNow Enterprise Architect - Managed Services

Duncan & Ross Consulting

Abu Dhabi
On-site
AED 200,000 - 300,000
4 days ago
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ENTERPRISE ARCHITECT (SERVICENOW AND MANAGED SERVICES)

Duncan & Ross Consulting

Abu Dhabi
On-site
AED 200,000 - 300,000
4 days ago
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Strategic Enterprise Architect - AI & Cloud Transformation

SAP

Dubai
Hybrid
AED 350,000 - 400,000
4 days ago
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RISE Enterprise Architect

SAP

Dubai
Hybrid
AED 350,000 - 400,000
4 days ago
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Senior ServiceNow Enterprise Architect - Managed Services

Duncan & Ross

Abu Dhabi
On-site
AED 120,000 - 150,000
4 days ago
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ENTERPRISE ARCHITECT (SERVICENOW AND MANAGED SERVICES)

Duncan & Ross

Abu Dhabi
On-site
AED 120,000 - 150,000
4 days ago
Be an early applicant

Service Desk Analyst Level 1 — Onsite UAE, Grow & Impact

Endava

Fujairah Emirate
On-site
AED 60,000 - 120,000
4 days ago
Be an early applicant

Service Desk Analyst

IFZA Dubai

Dubai
On-site
AED 60,000 - 120,000
4 days ago
Be an early applicant

Business Consultant

RadiantBiz Management Consultancy

Dubai
On-site
AED 120,000 - 200,000
4 days ago
Be an early applicant

Senior Management Consultant

Ruad Consulting

Dubai
Hybrid
AED 200,000 - 300,000
5 days ago
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IT Help Desk Administrator

swedishtechnology

Dubai
On-site
AED 100,000 - 150,000
5 days ago
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Senior M&A Advisory: Corporate Finance Deals

PricewaterhouseCoopers

Abu Dhabi
On-site
AED 120,000 - 200,000
7 days ago
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Senior Consultant | Corporate & International Tax | Direct Tax

Grant Thornton

Dubai
On-site
AED 120,000 - 200,000
7 days ago
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Global Tax Accountant & VAT/Corporate Advisor

Bestax Chartered Accountants

Dubai
On-site
AED 120,000 - 180,000
7 days ago
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Top job titles:

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Top companies:

Jobs at AlshayaJobs at Etihad AirwaysJobs at AmazonJobs at AbbJobs at KbrJobs at UnileverJobs at MetaJobs at CiscoJobs at AwsJobs at Johnson And Johnson

Top cities:

Jobs in DubaiJobs in Abu DhabiJobs in SharjahJobs in AjmanJobs in Al AinJobs in Fujairah

Similar jobs:

Business Analyst jobsQuality Analyst jobsQuality Assurance Analyst jobsAnalyst jobsCredit Analyst jobsFinance Analyst jobsJunior Data Analyst jobsSystem Analyst jobs
IT Helpdesk Analyst - Level 1 Support & Growth
International Free Zone Authority AG | IFZA Global
Dubai
On-site
AED 60,000 - 120,000
Full time
16 days ago

Job summary

A leading authority in free zone management in Dubai is looking for a Service Desk Analyst to provide Level 1 IT support. You will manage support requests via phone, email, and in-person, handle basic IT issues, and assist in ticket management. Ideal candidates should have diagnostic skills in Windows and macOS, knowledge of Microsoft 365, and familiarity with ITSM platforms. This role includes various benefits like annual leave, medical insurance, and opportunities for personal and professional growth.

Benefits

24 annual leave days
Annual flight home
Life insurance plan
Medical insurance plan
Bonus scheme
Opportunities to learn and grow

Qualifications

  • Strong diagnostic skills for basic IT issues across Windows and macOS environments.
  • Understanding of Microsoft 365 apps and services.
  • Familiarity with network connectivity principles (Wi-Fi, VPN, LAN).
  • Working knowledge of ITSM platforms and service desk ticketing tools.
  • ITIL v4 Foundation knowledge or orientation.

Responsibilities

  • Manage Level 1 technical support via phone, email, and walk-in channels.
  • Provide initial triage and analysis of support requests.
  • Act as operational support for Senior Service Desk Analysts.
  • Clearly communicate technical information to users of varying knowledge.
  • Accurately document all user interactions in the ticketing system.

Skills

Diagnostic skills for IT issues
Understanding of Microsoft 365
Familiarity with network connectivity principles
Knowledge of ITSM platforms
Strong communication skills
Organizational skills

Tools

Ticketing systems
Job description
A leading authority in free zone management in Dubai is looking for a Service Desk Analyst to provide Level 1 IT support. You will manage support requests via phone, email, and in-person, handle basic IT issues, and assist in ticket management. Ideal candidates should have diagnostic skills in Windows and macOS, knowledge of Microsoft 365, and familiarity with ITSM platforms. This role includes various benefits like annual leave, medical insurance, and opportunities for personal and professional growth.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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