lavori da Workforce in località Sud Africa

Our client, a leading player in the online iGaming and Sports Betting industry, is looking for a dynamic HR Business Partner to join their Johannesburg team.

You will be a trusted advisor to leadership across Operations, Trading, Marketing, Product and Technology, helping them scale and develop their teams while maintaining a strong, performance-driven and compliant culture.

Key Purpose of the Role:

The HR Business Partner will act as a strategic partner to the business, driving people initiatives that support commercial objectives and long-term growth. You will work closely with senior stakeholders to:

• Align workforce plans to business strategy
• Build and retain high-performing teams
• Enable leaders through coaching, tools and insights
• Promote a culture of accountability, integrity and continuous improvement
• Ensure HR practices and policies are compliant, fair and fit for a regulated online gambling environment

Duties and Responsibilities:

• Strategic HR Business Partnering
  • Partner with Heads of Department and senior managers to understand business goals, headcount plans and talent risks across Operations, Trading, Marketing, Product, Technology and Support.
  • Translate business needs into clear HR strategies and initiatives (workforce planning, succession, skills development, retention and engagement).
  • Challenge and support leaders to make sound people decisions, grounded in data and best practice.
• Talent Management, Workforce Planning and Recruitment Support
  • Collaborate with Talent Acquisition to define role profiles, competencies and hiring plans for specialist iGaming and Sports Betting roles.
  • Support resource planning for peak sporting calendars and major events, ensuring adequate coverage across shift-based and 24/7 operations.
  • Drive talent reviews, succession planning and career paths for high-potential employees, particularly in key revenue and critical technical roles.
• Performance Management and Leadership Enablement
  • Embed a robust performance management framework with clear KPIs, OKRs and behavioural expectations aligned to the industry and company values.
  • Coach managers on giving feedback, addressing underperformance, having difficult conversations and recognising high performers.
  • Support the design and rollout of leadership development initiatives for first-line, middle and senior managers.
• Employee Relations and Compliance
  • Manage complex employee relations matters (disciplinaries, grievances, incapacity, misconduct, performance issues) in line with South African labour law and internal policies.
  • Ensure HR policies, procedures and contracts are up to date, compliant and appropriate for a regulated gaming environment.
  • Provide guidance on shifts, rostering, overtime, incentives and working conditions in Operations and
  • Customer Support environments.
• Culture, Engagement and Wellbeing
  • Support and influence a culture of integrity, accountability, responsible gaming and customer focus.
  • Partner with leaders to drive engagement initiatives, pulse surveys and action plans to improve retention and employee experience.
  • Help design and implement wellbeing, inclusion and recognition programmes tailored to a high-pressure, always-on industry.
• Learning, Development and Capability Building
  • Identify skills gaps and capability needs across functions and collaborate on training, upskilling and development plans.
  • Support the design and delivery of HR and people-related training for managers (performance management, ER basics, interviewing, coaching, DEI and conduct).
• Reward, Benefits and HR Analytics
  • Partner with Compensation & Benefits / Finance on benchmarking, salary reviews, bonus and incentive schemes relevant to iGaming and Sports Betting roles.
  • Use HR data and analytics (turnover, absenteeism, ER trends, performance data, engagement scores) to generate insights and recommendations to leadership.
  • Track and report on key people metrics, highlighting risks and opportunities.

Requirements:

• Bachelors degree in Human Resources, Industrial Psychology, Business or related field (Honours or postgraduate qualification advantageous).
• 5-8 years experience as an HR Business Partner or Senior HR Generalist, with at least 3 years supporting a fast-paced, high-growth environment.
• Direct experience in the iGaming, Sports Betting, Online Gaming, Digital Entertainment, or a similarly regulated and data-driven industry is strongly preferred.
• Solid working knowledge of South African labour legislation and best-practice HR principles.
• Demonstrable experience managing complex employee relations matters and guiding managers through formal processes.
• Proven track record in partnering with senior stakeholders and influencing decisions at a strategic level.
• Experience supporting multi-functional teams (Operations, Customer Support, Trading, Marketing, Tech/Product) is highly advantageous.
• Comfortable working with HR systems, data and analytics to generate insights and support decision-making.

Key Competencies and Attributes:

• Strong commercial mindset and ability to connect people initiatives to business outcomes.
• Confident, credible and resilient able to challenge and support senior stakeholders.
• Excellent communication, facilitation and relationship-building skills.
• High level of integrity, discretion and professional maturity.
• Solutions-focused, decisive and comfortable operating in ambiguity and change.
• Passionate about people, culture, inclusion and responsible gaming.

Core skills:

• HR business partnering, Talent management, Workforce planning, Employee relations, Performance management, Coaching and leadership support, Organisational development, Change management,
• Policy development, HR analytics, HR systems, Recruitment support, Compensation and benefits,
• Stakeholder management, South African labour law, iGaming industry knowledge, Sports betting operations understanding, Culture and engagement, Learning and development.

Whats on Offer:

• Opportunity to play a strategic role in a growing, innovative iGaming and Sports Betting business.
• Direct exposure to senior leadership and the ability to influence people strategy and culture.
• Dynamic, data-driven environment with a strong performance and customer focus.
• Competitive salary and performance-related incentives.
• Hybrid working model based in Johannesburg, with a modern, collaborative office environment.