Intraday Call Center Optimizer

Ignition Group; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading call center service provider in Durban is seeking a Call Centre Real Time / Workforce Analyst to oversee real-time inbound call traffic, enhance operational efficiencies, and prepare various reports. The ideal candidate will have strong analytical skills and experience in monitoring call center performance metrics to ensure acceptable service levels and productivity. Join our team to contribute actively to maintaining high standards in call center operations.

Qualifications

• Experience in monitoring call center operations and performance metrics.
• Ability to analyze data and make informed recommendations.
• Strong communication and interpersonal skills.

Responsibilities

• Monitor real-time inbound call traffic for efficiency.
• Conduct analysis to improve real-time performance.
• Prepare and distribute operational reports to management.

Skills

Real-time monitoring

Analytical skills

Communication skills

Job description

A leading call center service provider in Durban is seeking a Call Centre Real Time / Workforce Analyst to oversee real-time inbound call traffic, enhance operational efficiencies, and prepare various reports. The ideal candidate will have strong analytical skills and experience in monitoring call center performance metrics to ensure acceptable service levels and productivity. Join our team to contribute actively to maintaining high standards in call center operations.