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Store Manager - UCOOK - Cavendish

ROLE SUMMARY

An opportunity has become available for a Store Manager at UCOOK. We are looking for a capable, dynamic and experienced store manager for our new UCOOK concept store in Cape Town. Our ideal candidate has strong leadership skills and a passion for excellent customer service. They will have experience in food retail management with abilities in store operations, merchandising, inventory control, food production and people management.

UCOOK is a tech start-up and mealkit delivery service based in Cape Town. Our team of chefs create 32 recipes for our customers to choose from each week, and we deliver the fresh, locally sourced ingredients to their door. We are now expanding into physical retail and we’re looking for a key member of our team to ensure success of our new venture.

RESPONSIBILITIES

Sales and Customer Service:

1. Ensure that customers receive outstanding service by offering a friendly environment, including excellent product knowledge and all aspects of UCOOK.
2. Maximise store sales targets while working with team members to model successful sales techniques and customer service standards.
3. Drive multiple sales by increasing average customer purchase (ACP) as well as increasing average items purchase (AIP) while monitoring footfall and conversion rates.
4. Ensure compliance with all policies and procedures through regular walk-throughs and audits.
5. Monitor local market conditions and business trends by assessing mall standings and competitors in order to maximise sales and meet or exceed set goals.
6. Monitor sales performance through analysis of productivity and sales reports and suggest new strategies to supervisors and staff.
7. Identify and recognise where problems/issues exist. Inform Management when the solution is outside own area of responsibility or influence.
8. Minimise risk by seeking expert advice and/or collaborating with colleagues as required.

Administration:

1. Day to day management of the store operations including all admin required to ensure smooth operations.
2. Maintenance & filing of daily store documentation is according to company policy and procedure regarding banking procedures, disbursements policy, staff attendance registers and manual stock counts.
3. Manage and control of daily store requirements are always available i.e. stationery, till floats, change, staff coverage & brand image standards are upheld professionally.
4. Submission/reporting of: store managers audits, sales figures (as & when required), monthly staff scheduling for approval, out-of-line expenses are controlled and investigated, i.e. over/under banks, data usage, maintenance requirements, attendance registers, HR/employment documentation & stock take discrepancies etc.

Merchandising and Stock Management:

1. Ensure that the store looks great at all times. Food should be appetising and fresh and retail items neat and tidy.
2. Ensure the merchandise guidelines laid out by H/O are implemented immediately according to store profile, following merchandise principles & food safety & housekeeping disciplines are continuously maintained. Implement signage &/or pricing instructions according to promotional activities.
3. Assemble & style food and follow the recipe work instructions provided by head office.
4. Manage shrinkage ratios to not exceed company requirement, maintain a benchmark of 95% stock accuracy by: regular manual units counts are performed accurately and efficiently with team members, thereafter reported to H/O. Planning and preparation of stock take process timeously according to company policy. Implementation of security measures to avoid stock losses & system Integrity is accurately maintained through POS checks of all stock administration.
5. Management of stock - receiving, counts, stock takes - managing inventory & ordering supplies. Maintain inventory of stock - communicate when stock is required.
6. Manage damage ratios so they do not exceed company acceptance: implement procedures to guard against internal stock waste & damages.
7. Daily waste management and reporting. Monthly signoffs of damaged merchandise.
8. Manage and communicate over/under-stocked lines with regards to sales opportunities.
9. Manage IBT’s and store stock transfers accurately.
10. Sell by date management of product to be managed effectively, before product reaches expiry.

People Management:

1. Recruitment & selection of staff required. Providing induction, training and development needs of team members & succession planning of potential candidates for future growth.
2. Performance Management Processes.
3. Communication/Negotiation skills where difficult situations arise.
4. Initiate a self-motivated sense of urgency within the team, build & maintain robust relationships.
5. Management & Delegation of: tasks, skills transfer between team, motivation of staff morale, influence buy-in to company objectives/goals in order to achieve brand expectations, encourage an environment of mutual respect, responsibility, ownership & self-management.
6. Lead by example, maintain a professional demeanor in both attitude and attire at all times and provide staff with a strong leadership role model in all work related activities.
7. Act as a liaison between store staff and Head Office Personnel to ensure the successful understanding and implementation of all store related information.
8. Ensure that Food Safety and Health & Safety regulations are in place and communicated to all team members.
9. Ensure that all employee files maintained and up to date.
10. Ensure timely and accurate processing of all EFT and payroll information through the system.
11. Focus on team objectives and encourage other members to achieve team objectives.

Food Safety and Health and Safety

1. Ensure both Food Safety and Health & Safety compliance are, enforcing the standards within the store and ensuring the standards are met.
2. Make sure that all certifications are in order and that regular services are done.
3. Ensure that procedures are followed and standards maintained to ensure customer satisfaction. Including but not limited to deep cleans, pest control, chemicals and colour coding etc.

REQUIREMENTS

1. 2 - 5 years retail experience, or in a similar retail environment, with prior management responsibilities.
2. A Tertiary qualification or certificate in Retail or Sales would be advantageous.
3. Dynamic team player, with good attention to detail and a can do attitude.
4. Ability to communicate with customers and store team members.
5. Strong arithmetic & numeracy skills.
6. A commitment to customer service excellence, coupled with superior visual presentation abilities.
7. Ability to demonstrate leadership skills with minimum immediate supervision.
8. A proven aptitude for administration and the professional exercising of discretion at all times and under all circumstances.
9. Proven effectiveness in time management skills with ability to manage competing priorities.
10. Ability to work varied hours/days as required in a retail environment.
11. Passion for food. Culinary knowledge advantageous- understanding of food, allergens, etc.
12. Knowledge of health and safety regulations, food safety standards, and legal compliance.
13. Skilled in ensuring the quality and consistency of food, as well as maintaining excellent presentation.
14. Business Ethics & Integrity.
15. Reliable transport.