Product Lead — Digital Customer Experience

takealot.com; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading South African online retailer is seeking a Product Lead to enhance customer experiences across their platforms. The role involves defining product vision, leading cross-functional teams, and using data to improve services. Candidates should have extensive product management experience and a strong understanding of e-commerce. This position offers a hybrid work model and opportunities for personal growth.

Benefits

Market-related total remuneration package

Remote working flexibility

Access to courses and learning resources

Staff discount on products

Birthday leave

Qualifications

• 7+ years of software product management experience or 10+ years without degree.
• Experience working with executive stakeholders.
• Domain experience in e-commerce and customer service software.

Responsibilities

• Define long-term product vision and strategy for transforming customer service.
• Own and maintain an actionable product roadmap.
• Lead the full product development lifecycle.

Skills

Customer empathy

Analytical depth

Strategic thinking

Cross-functional collaboration

Data analysis

Education

Bachelor’s Degree or Advanced Diploma

Job description

A leading South African online retailer is seeking a Product Lead to enhance customer experiences across their platforms. The role involves defining product vision, leading cross-functional teams, and using data to improve services. Candidates should have extensive product management experience and a strong understanding of e-commerce. This position offers a hybrid work model and opportunities for personal growth.