Product Lead, Group Customer Experience — Remote

Takealot Group; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading South African online retailer is looking for a Product Lead to define product vision and strategy, focusing on transforming customer service. The role requires at least 7 years of experience in product management, strong analytical skills, and the ability to collaborate across various teams. This position offers a hybrid work model and opportunities for professional development within a rapidly growing organization.

Benefits

Market-related Total Remuneration Package

Hybrid working model

Mentorship programme

Staff discount

Birthday leave

Confidential counselling support

Qualifications

• At least 7 years of software product management experience.
• Experience in e-commerce/online retail.
• Strong ability to collaborate across functional teams.

Responsibilities

• Define the product vision and strategy for customer service transformation.
• Maintain an actionable product roadmap prioritizing features.
• Lead the full product development lifecycle and ensure quality outcomes.

Skills

Customer empathy

Analytical depth

Strategic thinking

Product mindset

Problem solving

Education

Bachelor’s Degree or Advanced Diploma in a related field

Job description

A leading South African online retailer is looking for a Product Lead to define product vision and strategy, focusing on transforming customer service. The role requires at least 7 years of experience in product management, strong analytical skills, and the ability to collaborate across various teams. This position offers a hybrid work model and opportunities for professional development within a rapidly growing organization.