Service & Product Design Architect — Hybrid & High-Impact

NTT; Johannesburg; Hybrid; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A leading technology service provider in Johannesburg is seeking a Service/Product Design Architect. This seasoned subject matter expert will develop sustainable and scalable service offers. Responsibilities include documenting service definitions, facilitating design workshops, and collaborating with stakeholders. The ideal candidate will have expertise in systems thinking and extensive experience in IT operations. NTT DATA fosters a diverse workplace and offers a hybrid working model, emphasizing innovation and positive societal impact.

Benefits

Diverse and inclusive workplace

Hybrid work model

Opportunities for growth

Qualifications

• Deep understanding of IT industry environment and business needs.
• Extensive experience in IT environments, particularly within IT Service Operations.
• Proven experience in Service Architecture including Service Delivery Models.

Responsibilities

• Document Internal Service Definitions for new service offers.
• Facilitate ideation and design workshops to identify solution designs.
• Ensure designs meet common principles and client requirements.

Skills

Systems thinking

Design thinking

Strong relationship management

Advanced analytical skills

Negotiation skills

Tools

ITIL

ITSM

ServiceNow

Job description

A leading technology service provider in Johannesburg is seeking a Service/Product Design Architect. This seasoned subject matter expert will develop sustainable and scalable service offers. Responsibilities include documenting service definitions, facilitating design workshops, and collaborating with stakeholders. The ideal candidate will have expertise in systems thinking and extensive experience in IT operations. NTT DATA fosters a diverse workplace and offers a hybrid working model, emphasizing innovation and positive societal impact.