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Operations Manager
Job summary
A premium broker in Johannesburg is seeking an experienced Operations Manager to optimize workflows between HR and Sales. The successful candidate will manage recruitment, enhance productivity through training, and analyze data for continuous improvement. Strong organizational and interpersonal skills are required, along with a solid understanding of HR and sales processes. This role plays a crucial part in aligning departmental objectives and fostering collaboration throughout the organization.
Qualifications
- Excellent organizational skills are essential for this role.
- Strong interpersonal abilities for collaboration with various departments.
- Deep understanding of HR and sales processes needed.
Responsibilities
- Coordinate workflows between HR, Sales, and other departments.
- Optimize HR workflows and implement training programs.
- Analyze data to identify areas for improvement.
- Lead change management initiatives for operational efficiency.
Skills
A premium broker dedicated to helping its clients increase their wealth is looking for an Operations Manager.
The Operations Manager will play a key role in coordinating and improving the workflows between the HR, Sales, and other departments, ensuring smooth and efficient operations that align with the organization’s strategic objectives. This role requires an individual with excellent organizational skills, strong interpersonal abilities, and a deep understanding of both HR and sales processes. The Operations Manager will work closely with department heads to design and implement systems that enhance productivity, and support employee engagement and retention.
- Oversee HR Operations:
- Work closely with HR to manage recruitment, onboarding, and employee engagement processes.
- Optimize HR workflows, including performance management.
- Develop strategies for employee retention and professional development.
- Support Sales Operations:
- Collaborate with the sales team to understand their needs and work to resolve them.
- Monitor sales metrics and work to improve KPIs.
- Implement training and development programs to ensure the sales team meets its targets.
- Optimize Interdepartmental Workflows:
- Act as a liaison between HR, Sales, and other departments to ensure aligned objectives and smooth information flow.
- Design and implement processes that foster communication and collaboration across departments.
- Address bottlenecks and work proactively to resolve cross-functional issues.
- Data and Process Analysis:
- Analyze data from HR, sales, and other departments to identify areas for improvement, and set targets for each department.
- Use metrics and KPIs to evaluate process efficiency and drive data-driven decision-making.
- Present regular reports to senior management, highlighting key operational metrics and improvement areas.
- Change Management and Process Improvement:
- Lead initiatives to improve operational efficiency and streamline workflows across departments.
- Develop training programs and materials to support new processes and systems.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.