Store Growth & Service Leader

Cash Crusaders Retail; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job description

INVENTORY MANAGEMENT

Maximise incomes streams for the store (Add-ons, GP etc.)

Ensure effective implementation of merchandising standards

Ensure effective implementation of marketing initiatives

Attraction and retention of customer base

Functional area

Ensure store sales objectives are met

Maximise incomes streams for the store (Add-ons, GP etc.)

CUSTOMER SERVICE

Ensure Customer Expectations are exceeded

Review Mystery shopper reports

Ensure immediate acknowledgement and timeous finalisation of product and retail / buy shop related complaints

Reinforce a culture of service minded staff to ensure Customer satisfaction

PEOPLE MANAGEMENT

Facilitate the training and development of employees to ensure correct competency

Succession Planning

Ensure consistent, effective performance management

Manage and enhance employee relations and satisfaction

ADMINISTRATION

Ensure implementation and adherence to all relevant Company Policies, Procedures, System Requirements, Standing instructions #J-