Insurance Service Consultant - Client Support & Upsell

Discovery; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A growing insurance firm in Sandton is seeking a Call Centre Agent to support clients with policy changes and complaints. The ideal candidate will have Matric and a minimum of 2 years in a call center within short-term insurance. Responsibilities include maintaining accurate records, upselling services, and providing timely client support. If you're passionate about service, eager to learn, and want to be part of a dynamic team, this is a great opportunity. Training and development opportunities are available.

Qualifications

• Must have Matric as essential education.
• 2 years experience in call centre within short-term insurance is essential.
• Familiar with dealing with service providers is essential.

Responsibilities

• Serve clients in a call centre regarding policy changes and advice.
• Upsell to existing clients through outbound calls.
• Provide accurate and timely administration for client queries.

Skills

Product knowledge

Soft skills

Client support

Teamwork

Sales skills

Education

Matric

FAIS Credits

RE 5 qualification

Degree

Job description

A growing insurance firm in Sandton is seeking a Call Centre Agent to support clients with policy changes and complaints. The ideal candidate will have Matric and a minimum of 2 years in a call center within short-term insurance. Responsibilities include maintaining accurate records, upselling services, and providing timely client support. If you're passionate about service, eager to learn, and want to be part of a dynamic team, this is a great opportunity. Training and development opportunities are available.