Ofertas em Pietermaritzburg, África do Sul

STA Personnel Solutions South Africa — a global BPO partnering with a USA-based client offering ABA Therapy — is seeking a diligent Compliance Coordinator to ensure timely submission and verification of session notes by RBTs.

This role involves daily follow-ups with field staff regarding unsubmitted or unverified session notes from the previous day, using the Rethink platform.

The ideal candidate must possess excellent communication skills, a proactive approach to accountability, and the ability to manage a high volume of interactions in a way that remains approachable and respectful.

• Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
• Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes.
• Utilize existing email templates for consistency.
• Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
• Documentation: Maintain accurate records of follow-up communications and outcomes.
• Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

• Experience: Prior experience in the US healthcare sector is preferred.
• Familiarity with ABA practices and the role of RBTs is highly advantageous.
• Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
• Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
• Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
• Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
• Interpersonal Skills: Approachable and friendly demeanor to encourage positive relationships with field staff.

• Understanding of ABA terminology and the importance of session notes in client progress tracking.
• Experience in a compliance or quality assurance role within a healthcare setting.
• Ability to adapt communication styles to suit different personalities and situations.

If you are not contacted within 14 working days, please consider your application unsuccessful.

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Health Care Provider
• Industries : IT Services and IT Consulting

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