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Jobs in Pietermaritzburg, South Africa

Frontline IT Support Lead: First Response & Escalations

Pronel Personnel

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago
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Store Manager: Lead Teams, Drive Sales & Service

Cash Crusaders

Pietermaritzburg
On-site
ZAR 400,000 - 500,000
30+ days ago

Private Cardiologist — Advanced Tech Hospital Opportunity

Medi Clinic

Pietermaritzburg
On-site
ZAR 750,000 - 1,000,000
30+ days ago

Senior Dental Technician (SADTC) – CAD/CAM & Restorations

MedE Recruit

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

DENTAL TECHNICIAN | PIETERMARITZBURG

MedE Recruit

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago
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Bookkeeper - Motor Industry

Rivers Labour Consultants

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Motor Industry Bookkeeper: Detail-Driven & Accurate

Rivers Labour Consultants

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Real Estate Paralegal: Independent Filing & Registrations

Armstrong Appointments

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago
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Strategic Finance Manager - Automotive Retail

Rivers Labour Consultants

Pietermaritzburg
On-site
ZAR 600,000 - 800,000
30+ days ago

Financial Manager - Motor Industry

Rivers Labour Consultants

Pietermaritzburg
On-site
ZAR 600,000 - 800,000
30+ days ago

Senior Full-Stack Engineer - Azure, CI/CD, Security

CDM Smith

Pietermaritzburg
On-site
ZAR 450,000 - 650,000
30+ days ago

Senior Bridge Design Engineer – LRFD & Seismic

CDM Smith

Pietermaritzburg
On-site
ZAR 500,000 - 700,000
30+ days ago

Senior Structural Detailer: Tekla & AutoCAD Expert

The Legends Agency

Pietermaritzburg
On-site
ZAR 350,000 - 550,000
30+ days ago

Packing & Bin Operations Specialist – Safety & Quality

Tiger Brands

Pietermaritzburg
On-site
ZAR 50,000 - 200,000
30+ days ago

Agriculture Marketing Strategist: Brand, Insights & Enablement

Jupidex (Pty) Ltd

Pietermaritzburg
On-site
ZAR 300,000 - 400,000
30+ days ago

Financial Accountant (Fixed Term Contract)

Pronel Personnel

Pietermaritzburg
On-site
ZAR 600,000 - 800,000
30+ days ago

Travel Sales Consultant - Bespoke Itineraries & Commission

Cullinan Holdings

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Finance and Operational Leader

Pronel Personnel

Pietermaritzburg
On-site
ZAR 800,000 - 1,200,000
30+ days ago

Wirtgen-Certified Diesel Mechanic | Field & Shop Tech

Pro Select Consulting

Pietermaritzburg
On-site
ZAR 250,000 - 350,000
30+ days ago

In-Branch Financial Advisor & Client Growth Specialist

Sanlam Limited

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Branch Consultant/Financial Advisor - Pietermaritzburg

Sanlam

Pietermaritzburg
On-site
ZAR 300,000 - 400,000
30+ days ago

Pentravel Travel Consultant - Pietermaritzburg

Cullinan Holdings

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Store Manager

Ntice Search Solutions

Howick
On-site
ZAR 400,000 - 500,000
30+ days ago

Assistant Store Manager

Ntice Search Solutions

Howick
On-site
ZAR 400,000 - 500,000
30+ days ago

Part Time Financial Adviser (Pietermaritzburg/ Greytown/ Howick)

Old Mutual South Africa

Pietermaritzburg
On-site
ZAR 200,000 - 300,000
30+ days ago

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Frontline IT Support Lead: First Response & Escalations
Pronel Personnel
Pietermaritzburg
On-site
ZAR 200 000 - 300 000
Full time
30+ days ago

Job summary

A recruitment agency seeks a Support Team Lead to oversee and motivate the frontline IT support team in Pietermaritzburg, KwaZulu-Natal. This role is pivotal in delivering high-quality technical support services and fostering strong customer relationships. The ideal candidate will have at least 2-3 years of supervisory experience, strong IT knowledge, and exceptional communication skills. Responsibilities include managing operations, mentoring the team, and ensuring compliance with ITIL principles while meeting service delivery standards.

Qualifications

  • 2-3 years in a leadership or supervisory position in IT support.
  • Strong technical knowledge across IT systems, networks, and software.
  • Excellent organizational, communication, and interpersonal skills.

Responsibilities

  • Oversee the daily operations of L1 and L2 support teams.
  • Maintain high levels of customer satisfaction through proactive communication.
  • Lead, coach, and support engineers to achieve performance targets.
  • Conduct interviews and support onboarding for new team members.
  • Create and manage shift schedules for adequate coverage.
  • Provide escalation guidance and handle high-priority tickets.
  • Ensure SLAs are met and service quality remains high.
  • Identify best practices to improve team efficiency.

Skills

Strong leadership and team-management capabilities
Effective problem-solving and critical-thinking ability
Customer-focused approach to service delivery
Understanding of basic project-management principles
Proficiency with IT support tools and ITSM systems
Fluent in English with strong written and verbal communication skills
Professional customer demeanour and high integrity

Education

Bachelor's degree in IT, Computer Science, or a related field
ITIL Certification or strong understanding of IT Service Management (ITSM) practices
CompTIA A+ or Network+
Microsoft Certified: Azure Fundamentals
Job description
A recruitment agency seeks a Support Team Lead to oversee and motivate the frontline IT support team in Pietermaritzburg, KwaZulu-Natal. This role is pivotal in delivering high-quality technical support services and fostering strong customer relationships. The ideal candidate will have at least 2-3 years of supervisory experience, strong IT knowledge, and exceptional communication skills. Responsibilities include managing operations, mentoring the team, and ensuring compliance with ITIL principles while meeting service delivery standards.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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