Assistant Store Manager

Ntice Search Solutions; Howick, KwaDukuza Local Municipality, Pietermaritzburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading national retail group is seeking an experienced Assistant Store Manager to oversee daily operations at key branches across KwaZulu-Natal. Candidates must have at least 3 years of experience in managing teams within a retail environment. The ideal candidate will excel in customer service and operational excellence. A competitive salary package with benefits, including medical aid and staff discounts, is offered for strong candidates.

Benefits

Medical aid contributions

Provident fund contributions

Staff discounts

Performance-based incentives

Qualifications

• 3 years' experience managing a team in a retail environment.
• Experience in sales floor management and administration.
• Proven skills in stock control and expense management.

Responsibilities

• Support the Store Manager in achieving sales and service goals.
• Oversee stock control and manage stock flow to floor.
• Ensure compliance with merchandising standards and operational processes.
• Address customer queries and support Click & Collect.
• Assist with staff training and HR administration.

Skills

Team management

Customer service

Sales experience

Operational excellence

Education

Matric certificate

Tools

Excel

SAP

Job description

Our client, a leading national retail group, is seeking experienced Assistant Store Managers to support the daily operations of several branches across the Midlands and North Coast. Each successful candidate will take responsibility for one key branch, and multiple positions are available across the region.

Midlands branches are located in retail malls in Pietermaritzburg, Howick, and Hilton, while key North Coast branches can be found in retail malls in Ballito and Umdloti.

To be considered for this role, you must have 3 years’ proven experience managing a team within a retail client‑facing environment. Your background should include overseeing teams focused on the sale of products to consumers in one or more of the following key categories: food, beverages, pharmaceuticals, home care or maintenance.

This position is ideal for a hands‑on retail manager with a passion for building and motivating teams, driving exceptional customer service, and driving operational excellence in a fast‑paced environment.

Duties and Responsibilities

• Support the Store Manager in achieving sales, service, and profitability objectives
• Oversee stock control and manage bi‑annual stock take, managing stock flow to floor, ensuring accurate ordering, replenishment, and shrinkage management
• Ensure full compliance with merchandising standards, including planning, implementing, and maintaining promotional stock and displays, and adhering to all labelling, pricing, and layout requirements
• Ensure smooth day‑to‑day store operations and staff scheduling
• Address customer queries and complaints promptly, ensuring service excellence
• Oversee and support the Click & Collect (online orders) process, including queries
• Assist with performance management, personal development plans, training, and HR administration
• Enforce compliance with company policies, SOPs, and health and safety standards

Essential Requirements/Non‑Negotiable

• Must be a South African Citizen
• Matric
• You will need to pass an MIE check, no criminal record and clear credit rating
• Valid driver’s license and own reliable transport
• Must have a minimum of 3 years’ experience as a supervisor
• Must have a background that includes sales floor management and receiving, administration, cash office
• Must have solid working experience that covers stock control, expense management, and reporting
• Excellent numerical, analytical, and communication skills.
• Strong attention to detail and adherence to processes
• Flexibility to work retail hours and travel as required

Advantageous Skills & Experience

• Tertiary qualifications are highly advantageous
• Experience with Excel, SAP, Unisolv, SuccessFactors or similar retail systems is preferred

Remuneration and Benefits

• CTC package — candidates with strong and relevant experience will be offered a competitive, negotiable package to incentivise a move.
• Comprehensive benefits, including medical aid and provident fund contributions.
• Staff discounts and performance‑based incentives.