Ofertas em Pietermaritzburg, África do Sul

Progressive Technology is seeking motivated and customer-oriented individuals to join our remote weekend call center team. As a Call Center Representative, you will be the first point of contact for our clients, providing exceptional support, resolving inquiries, and ensuring a positive experience. This role is ideal for those seeking flexible weekend work from the comfort of their home while contributing to a dynamic, fast-growing company.

• Handle inbound and outbound calls professionally, addressing customer queries, concerns, and requests.

• Maintain accurate records of customer interactions, transactions, and feedback in company systems.

• Resolve complaints efficiently and escalate complex issues to supervisors when necessary.

• Provide product and service information clearly and accurately to clients.

• Follow company guidelines and standard operating procedures to ensure quality and compliance.

• Collaborate with team members and participate in regular training sessions to enhance service quality.

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills with the ability to engage professionally with customers.

• Basic computer skills, including knowledge of MS Office and call center software.

• Ability to multitask and manage time effectively under minimal supervision.

• Patience, empathy, and a solution-oriented mindset.

• Previous experience in a call center, customer service, or client-facing role is preferred but not mandatory.

• Freshers with a strong communication aptitude and willingness to learn are encouraged to apply.

• Weekend shifts (Saturday and Sunday).

• Flexible hours available within weekend time slots.

• Work-from-home setup, requiring a stable internet connection and quiet workspace.

• Understanding of customer service principles and call handling techniques.

• Ability to quickly learn new tools, software, and company policies.

• Strong problem-solving skills and the capacity to handle challenging situations professionally.

• Team player who can work independently and collaboratively.

• Competitive weekend pay with performance-based incentives.

• Work-from-home flexibility to balance personal and professional life.

• Training and development opportunities to enhance your career growth.

• Supportive and inclusive work environment.

• Be part of a fast-growing company that values innovation and customer satisfaction.

• Opportunity to gain professional experience in a remote, flexible work setup.

• Receive continuous learning and career advancement opportunities.

• Join a team that recognizes and rewards dedication, performance, and initiative.

Interested candidates can apply online by submitting their resume and a brief cover letter highlighting relevant skills and availability. Shortlisted candidates will be contacted for an online interview.