Jobs in Johannesburg, South Africa

Job Summary

As an Account Manager, you will be responsible for managing a client account and serving as the primary project owner. This may involve overseeing a single large account or multiple medium-sized accounts.

An account consists of multiple projects and is considered a Key Client (KC) of Superunion Africa. Depending on the account, you will report directly to the Client Service Director and/or Business Unit Director.

Key Responsibilities & Accountabilities

• Serve as the secondary owner of the client relationship at the account level, working with Marketing Managers (MM) and Brand Managers (BM).
• Handle client communications effectively at MM and BM levels.
• Build, strengthen, and grow the relationship between the agency and the client, focusing on middle management.
• Manage the project team (including account support, strategy, and creative) and workflow.
• Achieve overall profit margins, targets, and farming objectives for the account.
• Oversee, report, and ensure quality control for each project within the account.
• Develop and implement approaches and processes supporting the company's overall procedures.
• Identify, interview, and assist in recruiting candidates for the account group.
• Support recruitment activities, including initial interviews, with your line manager.
• Implement internal processes to enhance efficiency on each project.
• Provide weekly forecasts on finances, staffing, and potential for account growth.
• Ensure agency standards, directives, and processes are followed daily.
• Drive the development of case studies and PR materials for major projects to enhance agency reputation.
• Apply relevant theories and methodologies in daily activities.
• Engage in continuous learning through reading and research relevant to projects.
• Assist in developing and implementing processes and systems with the Client Service Director and/or Business Unit Director.
• Scope and negotiate fees with support from senior management.
• Support the development of KC plans and quarterly forecasts.

Role-specific Professional and Technical Skills

• Strong project management skills.
• Excellent written and verbal communication skills.
• Solid presentation skills tailored to MM and BM levels.
• Ability to manage large clients with multiple projects.
• Exceptional time management and organizational abilities.
• Excellent interpersonal and negotiation skills.
• Proficient in business writing.
• Deep understanding of strategic and creative brand content.
• Knowledge of global and local business operations and reporting.
• Understanding of local reporting standards and practices.
• Experience in design, strategy, and production processes.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel) and Traffic Live.

Job Behaviours

• Leading from the front: Champion positive change, create direction, and promote high performance.
• Team player: Demonstrate passion for objectives and collaboration.
• Accuracy: Attention to detail and commitment to quality reporting.
• Showing interest: Understand team members' diversity, strengths, and weaknesses.
• Being agile: Adapt approach to meet client expectations.
• Continuously learn by participating in seminars, research, and self-education.
• Communicate effectively by persuading, influencing, and negotiating to find solutions.
• Client-centric approach: Focus on building lasting partnerships, improving service, and client retention.
• Collaborating: Work with key stakeholders to achieve agency goals.
• Being resilient: Make decisive actions and see them through despite challenges.