Customer Executive Gauteng

The Legends Agency; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent agency in South Africa seeks a Customer Executive in Johannesburg to drive business success. This role involves developing channel strategies, managing key accounts, and pursuing new business opportunities. Ideal candidates will have at least 10 years in sales and marketing, with experience in logistics or supply chain management. Strong communication and relationship-building skills are essential for success in this dynamic market.

Qualifications

• Minimum of 10 years of experience in a marketing and sales function.
• Experience managing complex customer relationships and key accounts.
• Valid Code EB driver's license.

Responsibilities

• Develop and execute effective channel strategies to enhance customer engagement.
• Monitor market trends and customer behavior to inform decision-making.
• Identify and pursue new business opportunities to expand customer base.
• Manage existing customer accounts ensuring customer satisfaction and retention.
• Serve as primary contact for key customers resolving issues promptly.

Skills

Strategic thinking

Commercial acumen

Relationship building

Communication skills

Negotiation skills

Education

Postgraduate degree in Supply Chain, Sales and Marketing, or related field

Commercial or management degree

Job description

About the job Customer Executive Gauteng

Job Title: Customer Executive
Location: Gauteng, South Africa

Overview

As the Customer Executive, you will be a crucial driver of business success, responsible for developing and implementing channel strategies, managing key customer accounts, and pursuing new business opportunities. This role requires strategic thinking, strong commercial acumen, and the ability to build and maintain robust customer relationships in a dynamic and competitive market.

Responsibilities

• Channel Strategy Formulation and Implementation: Develop and execute effective channel strategies to expand market reach and enhance customer engagement.
• Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure strategies align with overall business objectives.

• Market and Customer Insight Maintenance: Continuously monitor market trends, customer behavior, and industry dynamics to stay ahead of the competition.
• Leverage insights to inform strategic decision-making, optimize business performance, and drive growth.

• New Business Development: Identify and pursue new business opportunities, contributing to the expansion of the Clients customer base.
• Build and maintain strong relationships with potential clients and partners to facilitate successful business ventures.

• Strategic Account Management: Manage existing customer accounts with a strategic approach, ensuring customer satisfaction, retention, and business growth.
• Develop and implement account plans to maximize customer value and achieve long-term business objectives.

• Customer Relationship Management: Serve as the primary point of contact for key customers, addressing their needs and resolving issues promptly.
• Foster and maintain positive relationships with customers, ensuring high levels of satisfaction and loyalty.
• Develop and implement pricing strategies that balance profitability with competitive market dynamics.

Qualifications

• Postgraduate degree in Supply Chain, Sales and Marketing, or a related field, along with a commercial or management degree.
• Valid Code EB driver's license.
• A minimum of 10 years of experience in a marketing and sales function, including managing complex and/or significant customer relationships and key/national accounts, with at least 5 years in a management role.
• Proven experience in a customer-facing role, preferably within the logistics or supply chain management industry.
• Strong commercial acumen and strategic thinking abilities.
• Excellent communication, negotiation, and relationship-building skills.