- Required to do tool checks & where applicable (Responsible for lost tools)
- Perform any other tasks as instructed by National Coffee Manager
- Operational assistance and guidance to Customer on equipment
- Groomed well and vehicle kept clean and neat to meet professional image for the business.
- Promote company ethics and values at all times.
- Announcing him to management of establishment with explanation for
- purpose of visit
- Work Standby as required from time to time
- Stick to route planned as per Brew Coffee SLA
Technical & On Site Duties:
- Repair Faulty Equipment
- Fault Finding Intermediate to Advanced mechanical, electrical,hydraulic & software related
- Testing all equipment to ensure it is mechanically, aesthetically andfunctionally acceptable
- Calibrating and or programming of equipment to ensure the right qualityof coffee products is produced
- Install Beverage Equipment & Test with Product before leaving Customer
- Upliftment of Equipment
- Clearly communicate Fault on Equipment & Corrective action taken to
Manager on site - Inform field service coordinator OR technical support manager of updatesor returns
- Escalate any problems i.e. wrong address, site not ready, no product etc.to T.S.M. immediately
- Phone for assistance from Internal Specialists when struggling to Repairequipment within reasonable & acceptable time
- First time repair of equipment
- Preventative checks & repair on equipment