Jobs in East London, South Africa

Job Type: Permanent employee, Full-time · South Africa - REMOTE

Salary: 400,000 - 580,000 R per year

Salary: £30,000 - £40,000 (depending on experience)

At SmartPA, we transform support into innovative, technology‑driven services. We serve global leaders in tech, automotive, and retail, driving operational excellence through a client‑focused culture. This role is part of the Centre of Excellence, where strategy meets execution.

• Develop and execute comprehensive review plans and checklists to audit finished service delivery work, marketing content, and internal process changes against established standards and compliance guidelines.
• Assess brand and standard adherence: rigorously review outgoing material to ensure brand standards, tone‑of‑voice, legal compliance, and operational integrity are strictly maintained.
• Document and analyze defects: identify, document, and track quality defects and process failures in a centralised tracking system, collaborating with teams to ensure issues are resolved promptly.
• Establish QA protocols: help establish and maintain clear QA standards and procedures across the team, advocating for a quality‑first mindset in all operational workflows.
• Root cause prevention: analyse root causes of identified quality issues and process defects, then collaborate with process owners to implement systemic preventative measures.
• Collaborate with team members to deliver projects efficiently and resolve challenges proactively.
• Manage multiple projects simultaneously, maintaining a high level of quality under tight deadlines.

• Unwavering eye for detail that never misses a flaw.
• Systematic and thorough thinker passionate about risk mitigation and safeguarding a seamless, high‑quality client experience.
• Diplomatic, clear, and constructive communicator, essential for providing actionable feedback to teams.

Essential:

• Proven experience in a Quality Assurance, detailed reviewing role within a service‑oriented environment.
• Experience writing clear, concise, and comprehensive review reports and quality documentation.
• Practical knowledge of the significant impact that unspotted quality matters can have on brand reputation, regulatory compliance, and client trust.
• Exceptional, proven eye for detail and a methodical approach to identifying inconsistencies or errors.

Desirable:

• Experience working within a recognised quality assurance life cycle and/or framework.
• Familiarity with process mapping or workflow documentation tools.
• Certification in Quality Assurance or a relevant risk/audit field.

Yes

Monday - Friday
Your working hours will be 2:00pm to 10:30pm (UK time), aligned to cover the 9:00am to 5:30pm (EST) business day.

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Department based incentives.
• Remote Work
• 33 Days Holiday: Because rest fuels greatness.
• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.

At SmartPA, we transform support into innovative, technology‑driven services. We serve global leaders in tech, automotive, and retail, driving operational excellence through a client‑focused culture. Join us on the journey to become the most optimised administrative organisation in the world.