Technical Client Service Manager

The Legends Agency; South Africa; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A growing SaaS solutions provider is seeking a Technical Client Service Manager to act as a strategic partner for clients. This role involves understanding client workflows, designing efficient solutions, and maintaining strong client relationships. Ideal candidates have over 5 years of experience in SaaS, excellent communication skills, and proficiency with tools like ClickUp and Jira. The position offers a remote work environment with a competitive salary.

Qualifications

• 5+ years of experience in SaaS, ideally in a client-facing or operations/project management capacity.
• Skilled in tools such as ClickUp, Asana, Monday.com, Jira, or ServiceNow.
• Strong understanding of workflow design, process mapping, and system implementation.

Responsibilities

• Meet with clients to understand and map workflows and processes.
• Design and present customised workflow solutions using project management and collaboration tools.
• Proactively manage client relationships, driving satisfaction and retention.

Skills

Client-facing operations

Project management

Strong communication skills

Workflow design

Analytical skills

Adaptability

Tools

ClickUp

Asana

Jira

Monday.com

ServiceNow

Job description

About the job Technical Client Service Manager

Technical Client Service Manager

Be the strategic and technical partner clients rely on in a growing SaaS company.
Remote | SaaS industry | R30,000 per month | 08:00am 17:00pm

About Our Client
Our client is a fast-growing SaaS solutions provider helping businesses streamline operations and boost productivity through innovative platforms. They specialise in building tailored systems that integrate seamlessly with client workflows, supported by a culture of collaboration, problem-solving, and forward thinking. Joining their team means working in an environment where your expertise drives both client success and company growth.

The Role: Technical Client Service Manager
As a Technical Client Service Manager, you will be the bridge between clients and the engineering team, ensuring that solutions are not only technically sound but strategically aligned with client goals. You'll take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimisation. This role is ideal for someone who excels in both technical detail and client engagement.

Key Responsibilities

• Bring at least 5 years of SaaS experience in client-facing, operations, or project management roles
• Meet with clients to understand and map workflows and processes
• Design and present customised workflow solutions using project management and collaboration tools
• Collaborate with engineers to adjust and optimise system builds
• Proactively manage client relationships, driving satisfaction and retention
• Translate client requirements into actionable project plans
• Deliver training sessions, workshops, and presentations to client teams
• Monitor platform performance and recommend improvements for adoption and efficiency

About You

• 5+ years of experience in SaaS, ideally in a client-facing or operations/project management capacity
• Skilled in tools such as ClickUp (preferred), Asana, Monday.com, Jira, or ServiceNow
• Strong understanding of workflow design, process mapping, and system implementation
• Excellent communicator with strong presentation skills and a customer-first mindset
• Analytical and solution-driven, able to simplify complex requirements
• Highly organised and capable of managing multiple projects simultaneously
• Proactive, collaborative, and adaptable in a fast-moving SaaS environment