Jobs in East London, South Africa

Progressive Technology is seeking dedicated and customer-focused professionals to join our Traveler Support Call Center Team. This fully remote position allows you to provide exceptional service to travelers who require assistance with bookings, itinerary changes, cancellations, and general inquiries. As a Traveler Support Representative, you will be the first point of contact for customers, ensuring a seamless travel experience by resolving issues promptly and efficiently. This is an excellent opportunity for individuals who are passionate about customer care, enjoy problem-solving, and thrive in a fast-paced environment.

• Handle inbound and outbound calls, emails, and chat inquiries from travelers regarding reservations, flight changes, cancellations, and special requests.
• Provide accurate information about travel policies, itineraries, and procedures.
• Resolve customer concerns in a professional, empathetic, and timely manner.
• Collaborate with internal departments and external partners to ensure seamless travel solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Meet or exceed performance targets related to customer satisfaction, response time, and call handling.
• Stay updated on travel industry trends, airline policies, and company guidelines to provide up-to-date assistance.

• Excellent verbal and written communication skills in English.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computer systems, CRM platforms, and MS Office applications.
• Strong attention to detail and organizational skills.
• Customer-focused mindset with empathy and patience.

• Minimum 1–2 years of experience in a call center, customer service, or travel support role preferred.
• Experience in the travel, hospitality, or airline industry is a plus but not mandatory.
• Freshers with excellent communication skills and a strong willingness to learn will also be considered.

• Flexible shifts available, including evenings, weekends, and holidays to support global travelers.
• Full-time and part-time positions offered.
• Remote work setup with performance-based scheduling options.

• Knowledge of travel booking systems (Amadeus, Sabre, or Galileo) is advantageous but not required.
• Ability to quickly adapt to new technologies and processes.
• Strong interpersonal skills and the ability to work in a team environment.
• Capacity to handle high volumes of calls while maintaining quality service.

• Competitive salary with performance-based incentives.
• Work-from-home flexibility with all necessary training provided.
• Health and wellness benefits package (where applicable).
• Paid time off, sick leave, and holiday pay.
• Opportunities for career advancement within Progressive Technology.
• Employee discounts on travel-related services.

At Progressive Technology, we value people as much as performance. By joining our Traveler Support team, you will not only help make travel easier for customers worldwide but also build a rewarding career in a supportive, inclusive, and growth-oriented environment. Whether you are starting your career or seeking to expand your expertise, this role offers long-term development opportunities and the flexibility to balance work and personal life.

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter outlining their relevant experience and communication skills. Applications can be submitted directly through the Progressive Technology career portal or via email us.