Jobs in Cape Town, United States

About the job Senior Business Analyst III (Payments)

Key purpose:

This is an exciting opportunity to join our dynamic team of Business Analysts at The company. You will deliver business and technology solutions across the company Group to recognized South Africa Retail brands, working with top technologies. We are proud to be the largest private sector employer in South Africa and a leading employer in Africa, focusing on attracting, developing, and retaining a committed workforce aligned with our culture and objectives. This role is crucial across business and delivery teams to ensure solutions meet business requirements, considering cost, user, and organizational benefits. Projects are typically high-profile, complex, and span multiple domains, requiring expert business, process, and technology insights.

Duties and responsibilities:

• Perform high-level analysis in the CE cycle, assisting to unpack features, impacts, and dependencies at a senior/specialist level.
• Identify areas for improvement in current business and shared process/system environments.
• Contribute to business strategy and stay updated on retail industry trends.
• Work confidently across multiple domains, systems, and processes, considering enterprise-wide impacts.
• Analyze customer impacts using user journeys and operational insights.
• Collaborate with stakeholders to gather and document requirements.
• Assess business implications of requirements and propose process improvements.
• Evaluate risks, costs, and benefits of process designs.
• Define and guide the implementation of business rules.
• Drive change initiatives and own knowledge within the team.
• Work closely with architects, designers, and stakeholders to evaluate solutions.
• Advise on technical solutions and business design alternatives.
• Lead and influence stakeholders to consider optimal solutions.
• Mentor junior and intermediate BAs, building trust with business and IT.
• Engage with vendors and manage third-party relationships when needed.
• Ensure high-quality delivery, monitor costs, and manage project timelines.
• Research opportunities for business improvement and value addition.
• Lead in solution scope definition, data mapping, and change management.
• Produce clear specifications and facilitate risk mitigation.
• Contribute to the development of the BA practice and community of practice.
• Promote teamwork, communication, and professional development.
• Maintain comprehensive knowledge of own area and industry developments.
• Apply IT values such as collaboration, delivery, innovation, integrity, quality, recognition, and stewardship.

Qualifications and experience:

• Degree with 5-8 years of related experience.
• Advanced BA certification such as CBAP, AAC, or similar.
• Experience across all SDLC phases and Business Process Management.
• Excellent communication and relationship management skills.
• Strong planning, mentoring, and business acumen.
• Willingness to coach and develop junior team members.
• Knowledge of retail industry and tools like Aris.