Healthcare Scheduling Coordinator

Ista Solutions; Pretoria; Remote; ZAR 200 000 - 300 000; Part time

Job summary

A fast-growing BPO company in South Africa is seeking a Healthcare Scheduling Coordinator (After-Hours). This role involves managing patient and nursing schedules, providing direct communication, and ensuring compliance. The ideal candidate will have 1-2 years of experience in scheduling within healthcare, exceptional communication skills, and the ability to solve problems independently. Applicants must have a reliable fixed fibre internet connection and power backup.

Qualifications

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service.
• Must be able to prioritize and multitask in a fast-paced environment.
• Strong attention to detail and organized.

Responsibilities

• Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available.
• Serve as the primary point of contact for patients, families, and healthcare providers.
• Maintain accurate records of patient appointments and medical needs.
• Collaborate with home care teams to ensure patient needs are met.
• Address scheduling conflicts or issues as they arise.
• Input and update patient information in the scheduling system.
• Ensure compliance with healthcare regulations and privacy laws.

Skills

Exceptional communication skills

Problem solver

Strong attention to detail

Ability to prioritize and multitask

Proficient in Microsoft Office

Job description

ISTA Personnel Solutions is a dynamic and fast-growing BPO company.

We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.We are seeking aHealthcareScheduling Coordinator (After-Hours)to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication.

This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM – 5:00 AM
• Monday: 11:00 PM – 5:00 AM
• Friday: 12:00 PM – 3:00 PM and 11:00 PM – 5:00 AM (split shift)
• Saturday: 2:00 PM – 11:00 PM (Tuesdays, Wednesdays, and Thursdays are off days)

PLEASE NOTE

Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.

Applicants without a fixed fibre line cannot be considered.

Power Backup : A reliable power backup solution is required to manage load shedding and power outages.

Applicants without a power backup cannot be considered.

Job Functions

• Appointment Coordination : Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
• Communication : Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
• Patient Management : Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
• Home Care Coordination : Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time
• Problem Solving : Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
• Data Entry : Input and update patient information in the scheduling system with precision and attention to detail
• Compliance : Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

Requirements

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office
• If you are not contacted within 14 working days, please consider your application unsuccessful.