Guest Experience Concierge

Marriott Hotels Resorts; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global hospitality company in Cape Town is looking for a Guest Experience Expert to enhance guest experiences and provide exceptional service. The ideal candidate will be responsible for greeting guests, handling requests professionally and positively, managing check-ins and check-outs, and providing local area information. A commitment to quality service and teamwork is essential. This position requires at least one year of related experience and a higher education diploma or equivalent. Join this dynamic team and enjoy a supportive work culture.

Benefits

Team-oriented environment

Opportunity for career growth

Qualifications

• At least 1 year work-related experience is required.
• Ability to provide exceptional customer service.
• Strong communication skills in English.

Responsibilities

• Listen and respond positively to guest questions and requests.
• Manage guest check-ins and check-outs efficiently.
• Provide information about local attractions and services.

Skills

Customer Service Orientation

Interpersonal Skills

Analytical Skills

Communication

Problem Solving

Multi-Tasking

Education

Higher Education, Diploma or equivalent

Job description

A global hospitality company in Cape Town is looking for a Guest Experience Expert to enhance guest experiences and provide exceptional service. The ideal candidate will be responsible for greeting guests, handling requests professionally and positively, managing check-ins and check-outs, and providing local area information. A commitment to quality service and teamwork is essential. This position requires at least one year of related experience and a higher education diploma or equivalent. Join this dynamic team and enjoy a supportive work culture.