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Transport Stats Clerk- Montague Gardens DC
Job summary
A well-known retail and logistics company in Cape Town is seeking a Helpdesk Clerk. The successful candidate will handle customer calls, maintain paperwork and ensure compliance with security procedures. They must have Matric and at least 1 year of administration experience in a logistics environment. Strong computer skills and attention to detail are essential. This is a permanent position with opportunities to grow in the distribution sector.
Qualifications
- 1 year Administration experience essential.
- 1 year experience within a distribution/logistics environment essential.
- Experience in customer relations/suppliers is desirable.
- Experience with a warehouse management system is desirable.
Responsibilities
- Receive and answer incoming customer calls promptly.
- Maintain professionalism in communication.
- Accurately capture transport trip sheets.
Skills
Education
Industry: Distribution, Transport & Logistics
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
EE position: Yes
Clicks Group
Clicks is on the hunt for a Helpdesk clerk for Montague Gardens DC.
Job Purpose:
- To receive and answer incoming customer calls promptly and adhere to DC SOPs. During the process of answering the customer calls and take messages when calls cannot be transferred at the time.
- To maintain and ensure completion of paperwork, sign-in documents and security procedures and uphold and maintain security access to DC premises.
- To maintain complete professionalism in communication while dealing with clients and customers.
- To accurately capture, check and reconcile all transport trip sheets.
- To adhere to statutory health and safety requirements, housekeeping standards and all other internal policies to ensure compliance.
- Compile report of non-compliance and submit to outbound OPS manager, Finance and Risk manager as well as Despatch DPM.
- To ensure trip sheet books are reconciled daily and records are maintained.
- To collate and check trip sheets stats daily and highlight discrepancies to relevant department managers for further investigation.
Understanding of logistics environment
- Computer literacy
- Microsoft Office suite
- Communication (verbal and written) skills
- Basic numeric skills
- Attention to detail
- Organising skills
Essential: Matric
- Essential: 1 year Administration experience
- Essential: 1 year within a distribution/logistics
- Desirable: Customer relations/suppliers
- Desirable: Experience on a warehouse management system
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.