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Contact Centre Sales Line 2
Job summary
A leading service group in Cape Town is seeking a Contact Centre Sales agent. The role involves providing superior support to both internal and external customers through various communication channels. Ideal candidates will have a Matric qualification and at least 2 years of customer service experience in a call centre environment, including sales lead generation. Successful applicants will need strong communication skills and a commitment to customer satisfaction.
Qualifications
- A minimum of 2 years customer service/sales experience in a call centre environment.
- Experience with sales lead generation.
Responsibilities
- Support and provide superior service to customers via phone, email, and face-to-face.
- Ensure all call backs and follow-ups are completed each morning.
- Assist with call overflow from Level 1 Agents.
Skills
Education
Job title : Contact Centre Sales Line 2
Job Location : Western Cape, Cape Town
Deadline : January 09, 2026
- Jobs by Location
- Job by industries
- Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients
- Matric / Grade 12
- A minimum of 2years customer service / sales experience in a call centre environment (with sales lead generation experience.
- Handling Queries and Cancellations for both Dealer, IIP and In-House customers.
- Handle all cancellation requests
- Handle all client queries relating to possible cancellations
- Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
- Provide Feedback to Customers and always contact via telephone call as first point of contact
- Keep internal and external customers informed at all times of what the status is in their relocation process
- Ability to comprehend, capture and interpret basic customer information.
- Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed.
- Assist with call overflow from Level 1 Agents as and when required to maintain service levels.
- Communicate and coordinate with internal departments and or branches
- Ensure that where Reconnections are not possible system removals are booked
- Qualify and call on all “new leads”
- Attempt to book appointments with both relocation and reconnection Customers.
- Schedule appointments in Sales Consultants' dairies
- Follow up on all open leads
- Customer focus
- Ability to adapt to change
- Understanding others
- Written communication
- Listening
- Drive for results
- Decision Quality
- Professionalism
- Informing and communicating
- Admin skills
- Peer relationships
- Patience
- Problem solving
- Customer Service jobs
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.