Senior ServiceNow Developer

Arup; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global engineering consultancy in Cape Town seeks a Senior ServiceNow Developer to lead platform management and troubleshooting. The role involves collaborating with stakeholders to improve processes and participate in community engagement programs. Candidates should have a ServiceNow System Administrator certification, experience with web technologies, and a methodical approach to tasks. The position offers a competitive salary, medical benefits, and numerous learning opportunities.

Benefits

Medical aid and hospital gap cover

Provident fund for retirement savings

Access to ongoing training and learning programs

Qualifications

• Highly organized, detail-oriented, structured approach.
• Experience in requirements capture and analysis.
• High energy, motivated, and willing to embrace innovation.

Responsibilities

• Manage and troubleshoot the ServiceNow platform on a daily basis.
• Perform code reviews and testing of system configurations.
• Lead workshops and collaborate with stakeholders for requirements gathering.
• Recommend continuous process improvements based on feedback.

Skills

Web technologies

Integration technologies (REST/SOAP)

ServiceNow Certified System Administrator

Experience with XML, JavaScript, JSON, HTML, CSS

Education

ITIL certification (desirable)

Job description

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

As our Senior ServiceNow Developer, you’ll be at the forefront of innovation, working within a talented team of ServiceNow developers and functional analysts to deliver smart, scalable solutions that make a real difference. Whether it’s streamlining operations, implementing new applications, troubleshooting issues, carrying out upgrades or general continual improvement of the platform you’ll turn cutting‑edge technology into meaningful business outcomes.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to the clients and communities we serve.

• Managing, supporting, troubleshooting and developing the ServiceNow platform and its integrations on a day‑to‑day basis.
• Run code reviews and testing of system configuration within the ServiceNow platform and its integrations.
• Lead in cross functional, business‑facing workshops and collaborate with stakeholders to gather requirements and identify emerging development opportunities.
• Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups.
• Research and evaluate emerging technologies in the ServiceNow scope.
• Lead with application and platform upgrades and decommissions.
• Working with partners and vendors to achieve project and initiative outcomes.
• Continuing your personal development and career growth with support from our experienced members, learning platforms and partners.

Is this role right for you?

ServiceNow Certified System Administrator as a minimum.

ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential.

Highly organized, detail‑oriented, structured, and methodical approach.

Requirements capture and analysis experience.

Experience with web technologies (XML, JavaScript, JSON, HTML, CSS).

Understanding of integration technologies (REST / SOAP) and MID server configurations.

High energy, motivated, open‑minded and willing to embrace innovation and new technology.

What we offer you :

At Arup, we care about each member’s success, so we can grow together.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

An environment that will give you freedom to design with a purpose, focus on your skills to deliver quality work to our clients, opportunity to learn and share knowledge openly. You will have the opportunity to utilise your technical expertise to improve the lives of the most vulnerable in the communities in which we live and work through Arup’s community engagement programme.

You’ll have access to lots of learning opportunities and ongoing training through Arup university and other learning programmes.

Beyond a competitive guaranteed annual salary package, core benefits include medical aid and hospital gap cover; as well as provident fund covering retirement savings, life insurance and income protection in the event of disability. Core benefits form part of your guaranteed annual package.