Contact Centre Sales Line 2

Fidelity Services Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service group in Cape Town is seeking a Contact Centre Sales agent. The role involves providing superior support to both internal and external customers through various communication channels. Ideal candidates will have a Matric qualification and at least 2 years of customer service experience in a call centre environment, including sales lead generation. Successful applicants will need strong communication skills and a commitment to customer satisfaction.

Qualifications

• A minimum of 2 years customer service/sales experience in a call centre environment.
• Experience with sales lead generation.

Responsibilities

• Support and provide superior service to customers via phone, email, and face-to-face.
• Ensure all call backs and follow-ups are completed each morning.
• Assist with call overflow from Level 1 Agents.

Skills

Customer focus

Ability to adapt to change

Drive for results

Professionalism

Education

Matric / Grade 12

Job description

Job title : Contact Centre Sales Line 2

Job Location : Western Cape, Cape Town

Deadline : January 09, 2026

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Overall Purpose of the Job

• Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients

Minimum Qualifications and Experience

• Matric / Grade 12
• A minimum of 2years customer service / sales experience in a call centre environment (with sales lead generation experience.

Main Duties and Responsibilities

Processing of Moving Cancellations

• Handling Queries and Cancellations for both Dealer, IIP and In-House customers.
• Handle all cancellation requests
• Handle all client queries relating to possible cancellations

Client Liaison

• Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
• Provide Feedback to Customers and always contact via telephone call as first point of contact
• Keep internal and external customers informed at all times of what the status is in their relocation process

Administration and General

• Ability to comprehend, capture and interpret basic customer information.
• Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed.
• Assist with call overflow from Level 1 Agents as and when required to maintain service levels.
• Communicate and coordinate with internal departments and or branches
• Ensure that where Reconnections are not possible system removals are booked
• Qualify and call on all “new leads”
• Attempt to book appointments with both relocation and reconnection Customers.
• Schedule appointments in Sales Consultants' dairies
• Follow up on all open leads

Behavioral Competencies

• Customer focus
• Ability to adapt to change
• Understanding others
• Written communication
• Listening
• Drive for results
• Decision Quality
• Professionalism
• Informing and communicating
• Admin skills
• Peer relationships
• Patience
• Problem solving
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