FC Supervisor, ZA Operations, ZA Operations

Operations; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading e-commerce company seeks an Operations Lead/Supervisor in Cape Town. The role involves overseeing workflows, supporting and training employees, and ensuring operational excellence. Applicants should have a Bachelor's in a relevant field and at least one year of experience in a manufacturing or customer-facing environment. Additional skills in process improvement and data analysis are advantageous. This is a full-time position in a dynamic and inclusive environment.

Qualifications

• 1 year of manufacturing or customer-facing environment experience.
• Experience in warehouse operations and logistics or equivalent.
• Experience in capacity planning and operations planning.

Responsibilities

• Measure and monitor workflows and track onsite performance.
• Support and train employees to deliver great service.
• Help with pre-shift meetings and monitor adherence to safety rules.

Skills

Training employees

Data analysis

Process improvement

Education

Bachelor's degree in supply chain, business engineering, finance, or related field

Tools

Microsoft Office

Job description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead / Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‑on role which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

• Measure and monitor workflows, track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift / Area Manager with projects to improve processes, cultivate a safe working environment and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an FC supervisor you’ll be based in one of our operational sites. You’ll support your Shift / Area Manager to carry out the plan for the shift. That will involve helping with pre‑shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes and the priority plan for the day.

You’ll escape any issues you spot to your manager but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times you’ll support your Shift / Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team

South Africa Operations are a small but mighty team powering our vision to be the most loved e‑commerce store in South Africa by delighting customers with the best locally‑relevant fulfillment experience. We get stuff done upholding Amazon’s Day 1 culture. We are committed to developing our employees. We invent in our communities and innovate continuously. When we fail we do so quickly, learn and iterate.

Qualifications

• 1 year of manufacturing or customer‑facing environment experience
• Experience with Microsoft Office products and applications
• Bachelor’s degree in supply chain, business engineering, finance or related technical or quantitative field
• Experience in warehouse operations and logistics or equivalent
• Experience in capacity planning, operations planning, business analysis or similar
• Experience with mission‑critical 24x7 operations
• Experience in process improvement

Additional Skills

• Airside Operations
• Cathodic Protection
• Marketing & Sales
• General ServicesAdvocacy
• Infrastructure Development

Employment Type

Full‑Time

Department / Functional Area

Administrative Support

Vacancy

1

Amazon is an equal opportunities employer and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of this regard the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region you’re applying in isn’t listed please contact your Recruiting Partner.