Engineer jobs in South Africa
Junior Industrial Engineer - Johannesburg - Salary: R20,000 to R30,000 per month
The Legends Agency
Senior React Native Mobile Engineer
PayTech Nexus Ltd
Junior Process Engineer Secunda, Mpumalanga - Salary: R26,000 to R30,000 CTC
The Legends Agency
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BSI
Electrical Engineer - Oil & Gas (Saudi Arabia)
Eram Talent
Frontend Software Engineer (intermediate)
Boardroom Appointments
Control and Instrumentation Engineer
Boardroom Appointments
Process Engineer - Oil & Gas (Saudi Arabia)
Eram Talent
Intermediate Software Engineer - iOS
Boardroom Appointments
Owner’s Engineer & Project Management Consultant (PMC) Lead – Energy (Associate Director)
Arup
Cruise Ship Chief Engineer: Lead Vessels, Maintain & Improve
Crew Life at Sea
Software Development Engineer in Test Level 1
Boardroom Appointments
Senior Software Engineer (Fulfilment Frontend)
takealot.com
Cloud Networking Engineer
Job summary
A prominent service provider in Johannesburg is seeking an Engineer to serve as the first point of contact for clients. The role involves managing client tickets, providing feedback, and monitoring network outages. The ideal candidate must have 4+ years of technical experience and excellent communication skills. A valid driver's license and personal transportation are required.
Qualifications
- Minimum 4 years of experience supporting connectivity.
- Experience in supporting clients remotely, preferably at an MSP.
- Must have own transportation and a valid driver’s license.
Responsibilities
- Serve as an escalation point for clients and provide feedback.
- Respond to client tickets within timely manner.
- Proactively monitor and report on network outages.
Skills
Education
The Engineer is the first point of contact for clients. While providing the highest level of client service, the Engineer answers incoming calls and any correspondence related to support and tracks all information using the company's PSA tools.
- Serve as an escalation point for clients and provide continual feedback to client regarding their escalation.
- Respond to clients and respond to tickets logged within timely manner to meet defined SLA targets.
- Proactively monitor and report on network and system outages.
- Identifying, fault reporting trends with customer queries and escalating to Support Team Lead and/or Senior Support for recommendations on a resolution.
- Prioritizing and managing open and pending tickets effectively.
- Establishing a good working relationship with colleagues, customers and 3rd party vendors.
- Provide emergency and cut-over support outside of business hours when required.
- Minimum 4 year experience at an ISP or ISP reseller supporting connectivity or;
- Minimum 4 years experience in troubleshooting technical issues and supporting clients remotely, preferably at an MSP.
- Some form of technical qualification Eg. Microsoft, Fortigate, CCNA, A+, N+.
- Prioritizing and managing open and pending tickets effectively.
- Excellent analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Must have own transportation and a valid driver’s license.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.