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A retail company in Kroonstad is seeking an Assistant Store Manager to drive store performance and ensure exceptional customer service. The role involves training and developing staff, managing inventory, and implementing marketing standards. Ideal candidates will have proven retail management experience and leadership skills, with a passion for customer service. The job requires flexibility in working hours, including weekends and public holidays.
Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
Drive store performance to achieve and exceed sales targets.
Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
Ensure consistent implementation of merchandising and marketing standards.
Attract and retain a strong and loyal customer base.
Oversee inventory controls and ensure effective stock management.
Monitor store performance in line with stock availability and customer demand.
Ensure exceptional customer experiences that exceed expectations.
Review and act on Mystery Shopper reports and customer feedback.
Resolve product and service-related complaints quickly and effectively.
Lead by example in reinforcing a customer-first culture among staff.
Train, develop and motivate staff to reach full potential.
Plan for succession and promote internal growth.
Manage performance consistently and fairly.
Foster a positive, engaging and productive working environment.
Ensure strict adherence to company policies, systems, and procedures.
Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
Proven retail management experience
Strong leadership and people management skills
Excellent communication and organisational skills
Target and results-oriented mindset
Passion for customer service and retail excellence
Retail hours, including weekends and public holidays
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.