Care à Afrique du Sud

We're Hiring: Spanish -Speaking Call Centre Agents

Are you fluent in Spanish, and familiar with the health care industry? Join Merchants, a global leader in customer experience solutions, and become part of a professional, high-performing team dedicated to excellence and innovation.

Key Responsibilities:

• Manage inbound and outbound calls in Spanish, supporting customers with professionalism and care
• Promote relevant products or services and close sales effectively
• Assist customers with health care-related queries, navigating sensitive topics with empathy and accuracy
• Maintain accurate records of interactions, following strict compliance and data protection standards

Requirements:

• Fluent in Spanish (spoken and written)
• Good command of English
• Proven sales experience
• Experience in a health care environment (call centre, insurance, medical services, or similar)
• Excellent communication skills with a strong customer-first mindset
• Ability to manage confidential information with professionalism