Call Centre Agent – Automotive Software Support

Barratt and Co; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading technology support firm in Johannesburg is seeking a Call Centre Agent to assist customers with automotive software. The ideal candidate is tech-savvy, customer-focused, and has an Accounting degree. Responsibilities include answering calls, resolving issues, and maintaining records. Experience in the automotive sector is a plus. Join us to make a real difference in customer experiences!

Qualifications

• Comfortable with software systems and enjoy solving technical puzzles.
• Genuine desire to help people and calm under pressure.
• Ability to explain concepts simply and professionally.

Responsibilities

• Answer inbound calls and assist customers with software products.
• Resolve basic technical issues and escalate complex ones.
• Keep accurate records of customer interactions.

Skills

Tech-savvy

Customer-focused

Clear communicator

Reliable and proactive

Team player

Education

Accounting degree

Job description

Overview

Our client is looking for a smart, capable Call Centre Agent with a solid grasp of technology and a real passion for helping people. In this role, you’ll support users of our cutting-edge automotive software, helping them navigate technical queries and ensuring their experience is smooth, helpful, and human.

Responsibilities

• Answer inbound calls and assist customers using our automotive software products
• Resolve basic technical issues and escalate complex ones to the relevant team
• Provide clear, confident guidance to customers – whether it’s about setup, features, or troubleshooting
• Keep accurate records of customer interactions and solutions provided
• Follow up on outstanding queries to make sure no one is left hanging
• Work closely with the technical and product teams to stay updated on changes, releases, and known issues

Who You Are

• Tech-savvy – You’re comfortable with software systems, apps, or automotive platforms, and enjoy solving technical puzzles
• Customer-focused – You genuinely want to help people and know how to stay calm under pressure
• Clear communicator – You explain things simply and professionally over the phone and in writing
• Reliable and proactive – You take ownership of tasks, follow up thoroughly, and flag concerns early
• Team player – You work well with others and know when to ask for help
• Qualified - Hold an Accounting degree or relevant accounting experience.
• Experienced - Automotive experience is an advantage.