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Retail Sales Executive cum Repair Technician
Job summary
A retail and repair services company in Singapore is seeking a Retail Sales Executive cum Repair Technician. In this dual-role, you will provide excellent customer service on the retail floor while performing mobile phone, tablet, and laptop repairs. Candidates should have a Nitec/Diploma in Electronics or IT, along with customer service experience and strong communication skills. This position requires a friendly demeanor, willingness to work retail hours, and teamwork abilities.
Qualifications
- Nitec/Diploma in Electronics, IT, or related field preferred.
- Prior experience in mobile repair is a strong advantage.
- Retail sales/customer service background is highly preferred.
Responsibilities
- Greet and assist customers in selecting mobile accessories.
- Perform mobile phone, tablet, and laptop repairs.
- Maintain accurate sales and repair records.
Skills
Education
We are looking for enthusiastic and skilled individuals to join our team as Retail Sales Executive cum Repair Technician. This is a dual-role position where you will provide excellent customer service on the retail floor while also performing mobile phone, tablet, and laptop repairs.
- Greet and assist customers in selecting mobile accessories, phones, and trade-in services.
- Provide professional advice and build trust with customers.
- Perform mobile phone, tablet, and laptop repairs (LCD replacement, battery replacement, diagnostics, software troubleshooting, etc.).
- Maintain accurate sales and repair records in the POS system.
- Uphold housekeeping standards, merchandising displays, and shop cleanliness.
- Ensure repairs meet company quality control standards and explain work done to customers.
- Support inventory management (receiving stock, tagging, stock counts).
- Handle customer issues professionally, ensuring high service satisfaction.
- Nitec / Diploma in Electronics, IT, or related field preferred (training will be provided).
- Prior experience in mobile repair (screens, batteries, basic board-level knowledge) is a strong advantage.
- Retail sales/customer service background highly preferred.
- Good communication skills in English (Mandarin/Malay/Tamil an advantage).
- Friendly, positive, and service-oriented personality.
- Willing to work retail hours, weekends, and public holidays.
- Strong teamwork and ability to work under pressure.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.