Freight Forwarding Customer Service Specialist

SmartHire by SEEK; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Officer (Freight Forwarding) in Singapore. You will ensure smooth logistics operations while providing exceptional customer service in international trade. Ideal candidates have a diploma in logistics and at least 1 year of relevant experience. This position offers a comprehensive exposure to all aspects of freight forwarding. Attractive remuneration and benefits are provided, along with clear career progression opportunities.

Benefits

Attractive remuneration package

Transportation allowance

Generous annual leave entitlement

Qualifications

• Minimum 1 year of experience in import/export freight forwarding.
• Ability to handle multiple shipments and complex logistics challenges.
• Well-organized and eager to learn.

Responsibilities

• Provide outstanding customer service and maintain relationships.
• Negotiate with carriers and manage bookings.
• Prepare and process essential shipping documents.

Skills

Customer service excellence

Communication skills

Problem-solving abilities

Adaptability

Team player

Education

Nitec or Diploma in Logistics, Supply Chain Management, or shipping

Tools

MS Office applications

Portnet system

Customs Permit processing

Job description

A leading logistics company is seeking a Customer Service Officer (Freight Forwarding) in Singapore. You will ensure smooth logistics operations while providing exceptional customer service in international trade. Ideal candidates have a diploma in logistics and at least 1 year of relevant experience. This position offers a comprehensive exposure to all aspects of freight forwarding. Attractive remuneration and benefits are provided, along with clear career progression opportunities.