lavori da Risk Management in località Singapore

Job description: Job Function

Quality Assurance

Job Summary

The Executive is responsible for quality control activities in accordance with regulations and requirements. They inspect incoming, in-process, and outgoing products/shipments for adherence to quality standards. They assist with quality queries, customer complaints, and audits. Basic knowledge of regulatory affairs and compliance standards is preferred to align the organisation's QMS with international and national regulatory standards for compliance.

Additionally, they can recommend continuous improvement initiatives and enhance department operations. They support the design of documentation guidelines and templates, and deliver quality-related training.

The Executive is meticulous and systematic in their tasks, able to identify discrepancies in quality issues, and suggest resolutions. They possess basic communication skills to interact effectively with internal and external stakeholders.

Job Responsibilities/Key Tasks (External)

1. Manage customer relationships
   • Record and document customer engagements.
   • Propose customer requests that deviate from signed contractual agreements under the guidance of the manager.
   • Report and assist with customer dissatisfaction regarding products and service standards, working with relevant parties to resolve issues.
   • Initiate product/service related discussions and improvements.
2. Contribute to continuous improvement and technology advancement
   • Support research on product and material development to enhance value for customers.
   • Propose adoption of new technologies and procedures to support productivity and innovation.
   • Utilize quality audit data for analytics.
   • Apply lean practices in quality activities.
3. Facilitate achievement of quality expectations and standards
   • Perform quality activities and generate monthly reports on near misses, complaints, non-conformance products, and deviations, ensuring KPIs are met.
   • Support internal and external quality audit programs.
   • Identify process improvements to address product quality issues.
   • Manage complaint activities, including investigation, vigilance reporting, and handling quality incidents and deviations.
4. Perform quality control activities
   • Conduct daily quality control activities in line with production schedules.
   • Inspect incoming, in-process, and outgoing products/shipments for quality compliance.
   • Identify root causes of issues and recommend corrective and preventive actions.
   • Carry out facility maintenance for critical equipment.
   • Implement maintenance programs and support engineering projects.
   • Assist in risk assessments, processes, and work instructions related to maintenance and engineering.
5. Manage document control measures
   • Maintain electronic and hardcopy documentation to ensure compliance with SOPs and requirements.
   • Manage documentation systems and update/distribute documents as needed.
   • Prepare documentation for audits and record audit results.
6. Manage Quality related training
   • Assist and support training on QMS, regulatory, and other requirements.
   • Propose training programs and materials.
   • Collect and evaluate training outcomes and effectiveness.

Job Requirements

• Recognized Diploma in Pharmaceutical Science or relevant healthcare-related subjects.
• Non-Registrable Degree in Pharmacy.
• Singaporean only.