Regulatory Affairs jobs in Spain

Job Description

• Promptly attend to and troubleshoot all user-reported issues and fault notifications related to the L3IVCS (Level 3 Integrated Voice Communication System) to ensure uninterrupted communication services.

• Perform initial fault diagnosis and escalate unresolved or critical issues to appropriate internal teams or external vendors for swift resolution.

• Liaise with local and overseas telecommunication service providers to report, follow up, and resolve issues affecting telephone lines connected to the L3IVCS system.

• Coordinate with system contractors and external vendors responsible for maintaining components linked to the L3IVCS, ensuring all third-party services are delivered effectively and within agreed SLAs.

• Maintain accurate and detailed records of all fault incidents and resolutions in the L3IVCS fault logging system for accountability, reference, and continuous improvement.

• Support Air Traffic Controllers (ATCOs) by retrieving and playing back specific segments of audio recordings from the voice communication system as required for operational review or incident investigations.

• Continuously monitor the L3IVCS system's performance, identifying potential issues before they escalate and ensuring system health and availability.

• Conduct regular system checks and assist in scheduled maintenance activities to minimize downtime and maintain the integrity of the voice communication infrastructure.

• Provide first-line support and technical assistance to system users, including guidance on system use and best practices for reporting issues.

• Adhere to aviation industry regulations and internal policies, ensuring all communications, audio recordings, and fault data are handled securely and confidentially.

Requirements

• Diploma or Degree in Information Technology, Electronics, Telecommunications, or a related field

• 1–3 years of hands-on experience in technical support or systems maintenance, preferably within a mission-critical or communication system environment. Prior experience with voice communication systems or aviation support systems is an advantage.

• Candidate must be willing to perform shift duties to support 24/7 operational requirements.

• Familiarity with telecom line fault reporting, vendor coordination, and understanding of analog/digital voice infrastructure is desirable.

• Ability to diagnose faults methodically, perform root-cause analysis, and document resolutions accurately and clearly.

• Capable of liaising professionally with Air Traffic Controllers, telco providers, and system contractors to ensure smooth issue resolution and follow-up.

• Competent in maintaining clear, accurate logs of faults, system incidents, and playback requests for audit and compliance purposes.

• Must be dependable and responsive, especially when supporting real-time operations in aviation or high-stakes environments.

This position is offered as a 1-year contract under People Advantage. We appreciate all applications, and only shortlisted candidates will be contacted.