Field Application Engineer

CIELO TALENT PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a technical expert to support sales efforts and customer satisfaction through detailed technical application and product knowledge. You will leverage your 5-8 years of experience in analytical chemistry, particularly in gas chromatography and mass-spectrometry, to provide essential customer support and integration of products into diverse environments.

Qualifications

• 5-8 years of relevant experience in separation science and method development.
• Expertise in gas chromatography and mass-spectrometry.
• Experience in Food, Oil & Gas industries.

Responsibilities

• Delivers scientific expertise to support sales and customers.
• Provides technical application support and customer demonstrations.
• Ensures product/application functions per specifications.

Skills

Communication

Interpersonal skills

Teamwork

Analytical Chemistry

Problem-solving

Education

Master’s degree or Ph.D. in Chemistry

Master’s degree or Ph.D. in Instrument-Analytics

Tools

GC/GCMS technologies

Python

Job description

Job Description

• Delivers scientific/technical expertise to help drive sales and provide support for new and existing customers.
• Provides expertise during various phases of the sales process including pre-sales technical and application support for the sales team, which may include customer requirements analysis, sample analysis and/or feature-by-feature customer demonstrations, preparing and presenting technical presentations and seminars to potential customers, benchmarks, competitive positioning, and implementation/execution of solution/application.
• May be responsible for providing wet-lab and data analysis in clinical laboratory environments.
• Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction.
• Integrates Agilent products, applications and/or solutions into customer’s environment.
• Ensures the product/application functions per specifications.
• Provides remote and on-site troubleshooting.
• Maintains close alignment with sales partners, management, R&D and product marketing to communicate customer feedback.
• Ensures post-sales applications support inquiries and complaints are documented and logged according to regulatory and quality policies.
• May present information at conferences, seminars and e-seminars.
• Not incentive-eligible.
• Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.
• Requirements may include, but are not limited to: pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Qualifications

• Master’s degree or Ph.D. in Chemistry, Instrument-Analytics or any related fields.
• Typically, 5-8 years of relevant experience in separation science and method development, gas chromatography, and mass-spectrometry with analytical chemistry.
• In-depth knowledge of GC/GCMS technologies, market trends and applications.
• Experience in Food, Oil & Gas industries.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to work effectively across all levels of the organization
• Proven team player with a collaborative mindset.
• Experience with Agilent solutions and proficiency in Python is a plus.